IT Support Specialist II – Tier I/II (DoD)

Agil3 Technology Solutions (A3T); Marine Corps Base Camp Lejeune (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k with company match

Paid Holidays

PTO

Tuition assistance

Parking reimbursement

Job summary

Agil3 Technology Solutions LLC (A3T) seeks an experienced IT Support Specialist II to provide Tier I/II support for the U.S. Government IT environment.

The role interfaces with users and the support organization to troubleshoot workstations, operating systems, applications, and peripherals, while documenting incidents and resolutions in the government ticketing system. You will assist with user accounts, Active Directory, and SAARs, while imaging and deploying devices, applying updates, and

Qualifications

• 3–5+ years IT help-desk/desktop-support experience.
• Active DoD Secret clearance required.
• DoD 8140/DCWF Work Role 451 at Intermediate level (Security+ or higher).
• Experience with Windows workstations, MS 365, and peripherals.
• Knowledge of AD, authentication, and password management.
• Experience imaging, deploying, and troubleshooting desktops/laptops.
• Experience with enterprise ITSM/ticketing systems.

Responsibilities

• Provide Tier I/II technical support for workstations, OS, and apps.
• Record, triage, escalate, and close incidents via ticketing system.
• Perform initial triage and determine action plan for user-reported issues.
• Support Microsoft 365 apps and services used by personnel.
• Assist with AD user/account management and security procedures.
• Image, deploy, and troubleshoot end-user devices and printers.
• Assist with equipment issuance, onboarding, moves, and migrations.
• Maintain accurate ticket documentation and provide status updates.

Skills

Tier I/II support

Active Directory

Microsoft 365

Windows troubleshooting

Printers & peripherals

ITSM / ServiceNow

Remote support

Documentation

PowerShell scripting

Education

Associate's or Bachelor's in IT

Tools

SCCM/MECM

Intune

PowerShell

ServiceNow

Job description

Agil3 Technology Solutions LLC (A3T) seeks an experienced IT Support Specialist II to provide Tier I/II support for the U.S. Government IT environment.

The role interfaces with users and the support organization to troubleshoot workstations, operating systems, applications, and peripherals, while documenting incidents and resolutions in the government ticketing system. You will assist with user accounts, Active Directory, and SAARs, while imaging and deploying devices, applying updates, and