DoD IT Operator: Help Desk & Systems Support (Secret)

CompTech Computer Technologies; Norfolk (CO); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Full benefits

PTO

Tuition reimbursement

Professional development support

401k matching

Job summary

CompTech Computer Technologies is seeking a Computer Operator to join our team in Norfolk, VA. This on-site role supports the Defense Logistics Agency (DLA) in a DoD environment, offering hands-on exposure to enterprise computer systems, hardware, software, and operations.

Ideal for an early-career IT professional with Help Desk or Deskside experience seeking growth. You’ll work under guidance, travel locally to locations on base, and develop federal IT / Cyber Security experience while

Qualifications

• 1 year of Help Desk or Deskside Support experience.
• Security+ CE may be obtained within the first 3 months of hire.
• DLA CE Cert IA Role/Function may be obtained upon hire.

Responsibilities

• Ultimate accountability for ensuring customer satisfaction at every level.
• Cultivate collaborative relationships with peers and leadership in a team-focused environment, always communicating effectively and displaying diplomacy.
• Proven ability to effectively manage and prioritize a diverse workload of assigned service tickets.
• Flexible, with the ability to seamlessly transition from daily operations to project actions, and vice-versa.
• Demonstrated ability to quickly adapt to new policies and evolving technologies within this dynamic technical environment.
• Adept at interpreting and adhering to guidance and SOPs provided by contract and government leadership.
• Proficiency in operating a diverse range of system components, including hardware, software, and mass storage technology.
• Capability, under supervision, to operate communications-computer systems, as well as install, implement, maintain, and optimize operating systems, disk and tape management systems, and computer operations automation software.
• Anticipates problems, identifies deviations and acts through resolution.
• Perform other duties as required.

Skills

Interpersonal skills

Communication skills

Help Desk experience

Tools

ServiceNow

Job description

CompTech Computer Technologies is seeking a Computer Operator to join our team in Norfolk, VA. This on-site role supports the Defense Logistics Agency (DLA) in a DoD environment, offering hands-on exposure to enterprise computer systems, hardware, software, and operations.

Ideal for an early-career IT professional with Help Desk or Deskside experience seeking growth. You’ll work under guidance, travel locally to locations on base, and develop federal IT / Cyber Security experience while