DoD IT Operator & Help Desk (Secret Clearance)

CompTech Computer Technologies; Norfolk (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

CompTech seeks a Computer Operator to join our team supporting the Defense Logistics Agency (DLA) in Norfolk, VA. This role is an early-career IT position with hands-on exposure to enterprise computer systems, hardware, software, and operating systems, within a structured DoD environment.

You will gain valuable federal IT / Cyber Security experience, with emphasis on customer satisfaction and effective ticket management, while traveling locally as required to Base locations.

Qualifications

• One (1) year of Help Desk or Deskside Support experience.
• Security+ CE – may be obtained within the first 3 months of hire.
• DLA CE Cert IA Role/Function: Help Desk Tier II & III – may be obtained upon hire.
• Excellent interpersonal and communication skills.

Responsibilities

• Ultimate accountability for ensuring customer satisfaction at every level.
• Cultivate collaborative relationships with peers and leadership in a team focused environment, always communicating effectively and displaying diplomacy.
• Proven ability to effectively manage and prioritize a diverse workload of assigned service tickets.
• Flexible, with the ability to seamlessly transition from daily operations to project actions, and vice-versa.
• Demonstrated ability to quickly adapt to new policies and evolving technologies within this dynamic technical environment.
• Adept at interpreting and adhering to guidance and SOPs provided by contract and government leadership.
• Proficiency in operating a diverse range of system components, including hardware, software, and mass storage technology.
• Capability, under supervision, to operate communications-computer systems, as well as install, implement, maintain, and optimize operating systems, disk and tape management systems, and computer operations automation software.
• Anticipates problems, identifies deviations and acts through resolution.
• Perform other duties as required.

Skills

Help Desk

Deskside Support

Security Clearance

Communication

Job description

CompTech seeks a Computer Operator to join our team supporting the Defense Logistics Agency (DLA) in Norfolk, VA. This role is an early-career IT position with hands-on exposure to enterprise computer systems, hardware, software, and operating systems, within a structured DoD environment.

You will gain valuable federal IT / Cyber Security experience, with emphasis on customer satisfaction and effective ticket management, while traveling locally as required to Base locations.