Helpdesk IT Support Intern

Leidos; Washington (District of Columbia); On-site; USD 48,000 - 87,000; Part time

Benefits offered by this job

Security clearance sponsorship

Mentorship from senior staff

Resume-building DoD experience

Job summary

Leidos is seeking a Helpdesk IT Support Intern in the National Capital Region to gain hands-on experience supporting DoD environments. You'll troubleshoot, set up hardware, and assist with software and account basics while learning enterprise ticketing and security practices.

This 10–12 week internship offers mentorship from senior technicians, exposure to DoD compliance, and a pathway toward a federal clearance.

Qualifications

• Must be enrolled in an accredited college or university in IT/CS/Cybersecurity or related field.
• Ability to obtain a DoD Secret clearance (or active clearance).
• Basic familiarity with Windows OS and Microsoft Office applications.
• Comfort communicating with users and explaining technical steps.

Responsibilities

• Hands-on desktop and hardware support at the walk-up desk.
• Provide customer service and log/support requests using enterprise ticketing software.
• Assist with standard apps, AD tasks like password resets, and CAC/digital cert basics.
• Support provisioning and inventory for enterprise mobile devices (iOS/Android).
• Assist in logging hardware, updating asset tracking, and disposal/reissue prep.

Skills

Windows 10/11

Customer service

Troubleshooting

Attention to detail

Education

Pursuing Associate or Bachelor’s in IT/CS/Cybersecurity

Job description

Description

Are you a college student looking to jumpstart your career in Information Technology and cybersecurity while supporting critical defense missions?

Our IT Services team supports the Department of the Air Force (DAF), which include the United States Air Force and United States Space Force personnel along with geographically separated units across the National Capital Region (NCR). As a Helpdesk IT Support Intern, you will work side-by-side with experienced enterprise technicians at our Walk-Up Help Desk. You will gain direct, hands-on experience troubleshooting computer systems, setting up hardware, configuring mobile devices, and delivering first-class customer support to personnel in a professional government environment.

This internship is designed to bridge the gap between classroom theory and enterprise IT operations, giving you real-world technical skills in enterprise networking, system administration, and Defense IT practices.

Primary Responsibilities

• Hands-On Desktop & Hardware Support:
  • Shadow and assist technicians with setting up, unboxing, testing, and deploying laptops, desktops, monitors, docking stations, and peripherals.
  • Help perform basic diagnostic checks and physical hardware swaps for walk-up customers.
• Customer Service & Walk-Up Desk Operations:
  • Act as a welcoming first point of contact for users arriving at the walk-up support center.
  • Learn to log, document, categorize, and track customer support requests using enterprise ticketing software (such as Remedy or ServiceNow).
• Software & Account Basics:
  • Assist users with standard desktop applications, including Microsoft 365 (Word, Excel, Outlook, Teams), web browsers, and enterprise tools.
  • Observe and assist senior technicians with basic Active Directory tasks (such as password resets and account unlock procedures).
  • Learn how smart card authentication (Common Access Card / CAC) and digital certificates work in a secure government network.
• Mobile Device Setup & Logistics:
  • Support the team with basic provisioning, unboxing, and inventory tracking of enterprise mobile devices (iOS/Android).
  • Assist in walking users through basic device enrollment and troubleshooting steps.
• Inventory & Asset Management:
  • Assist in logging incoming hardware, updating asset tracking spreadsheets/databases, and prepping retired equipment for proper disposal or reissue.

Basic Qualifications

• Currently enrolled in an accredited college or university pursuing an Associate or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Computer Engineering, or a related field (Rising Sophomores, Juniors, or Seniors considered).
• U.S. Citizenship is required.
• Must have the ability to obtain and maintain a Department of Defense (DoD) Secret security clearance (or possess an active clearance). Leidos will guide you through this process.
• Familiarity with Windows 10/11 operating systems and Microsoft Office applications.
• Basic understanding of computer hardware c,
• omponents (RAM, hard drives, monitors, cables, ports).
• Strong communication and customer service orientation; comfortable speaking with customers and explaining basic technical steps in everyday terms.
• High level of dependability, integrity, and eagerness to learn new technologies.

Preferred Qualifications

• • Prior experience in customer-facing roles (e.g., campus tech support, retail, campus help desk, or tutoring).
  • Basic coursework completed in networking (TCP/IP, cabling, LAN concepts) or operating systems.
  • Experience with or curiosity about mobile device configuration (Apple iOS / Android).

Work location and schedule

• • National Capital Region (Pentagon / Joint Base Andrews / Joint Base Anacostia-Bolling)
  • FT or PT, core business hours 8am-4pm, 10-12 week internship, target start early June 2027
  • Limited public transportation options

What This Internship Offers You

• • Direct Mentorship: Daily guidance from senior systems administrators and network engineers.
  • Resume-Building Experience: Real-world enterprise exposure supporting high-profile DoD environments.
  • Security Clearance Sponsorship: Opportunity to obtain and utilize a federal security clearance, opening doors for long-term career growth in government contracting and defense tech.
  • Skill Development: Practical familiarity with DoD 8140 compliance, enterprise ticketing, and modern device management.

Leidos is a Fortune 500 information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. For more information, visit www.Leidos.com and https://careers.leidos.com/pages/afncr-its.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Pay Range:Pay Range $48,100.00 - $86,950.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.