DoD IT Help Desk Specialist (Tier 1–2)

Chenega Corporation; Florida; On-site; USD 55,000 - 85,000; Full time

Job summary

Chenega MIOS is seeking a Help Desk Specialist to support the C2MS contract at Hulburt Field, FL. You will provide Tier I/II technical support to Air Force personnel, manage user accounts, and resolve hardware, software, and access issues within DoD cybersecurity guidelines.

The role requires the ability to document incidents, communicate clearly with users, and escalate complex problems to appropriate teams.

Qualifications

• Must have a high school diploma or equivalent.
• 2+ years IT help desk or desktop support experience or equivalent training/education.
• CompTIA Security+ CE certification.
• Secret clearance and ability to maintain a DoD Secret clearance.

Responsibilities

• Provide Tier I and Tier II technical support to C2MS users via phone, email, ticketing system, and in-person assistance.
• Receive, document, track, and resolve service requests and incident tickets within established SLAs.
• Troubleshoot workstation, laptop, peripheral, OS, and application issues.
• Support Microsoft Windows OS, Microsoft 365 apps, and approved enterprise software.
• Assist users with account management: password resets, unlocks, access requests.
• Escalate complex issues to admins, cybersecurity, developers, or engineering teams.
• Maintain accurate ticket docs, troubleshooting notes, and resolutions.
• Monitor help desk queues and ensure timely follow-up with customers.
• Assist with software deployments, imaging, and system updates.
• Support inventory management, hardware accountability, and asset tracking.
• Develop and maintain user guides and SOPs.
• Participate in after-hours or surge support as required.
• Ensure compliance with DoD/AF/AFSOC cybersecurity policies.

Skills

Customer service

Troubleshooting

Communication

Documentation

Account administration

Networking basics

Active Directory

Education

High school diploma or equivalent

CompTIA Security+ CE

Secret clearance

Tools

ServiceNow

Job description

Chenega MIOS is seeking a Help Desk Specialist to support the C2MS contract at Hulburt Field, FL. You will provide Tier I/II technical support to Air Force personnel, manage user accounts, and resolve hardware, software, and access issues within DoD cybersecurity guidelines.

The role requires the ability to document incidents, communicate clearly with users, and escalate complex problems to appropriate teams.