Mission-Critical Help Desk Specialist

Njvc LLC; Florida; On-site; USD 42,000 - 52,000; Full time

Job summary

Chenega MIOS is seeking a Help Desk Specialist to deliver first-line IT support for the C2MS enterprise on the DoD contract, supporting Air Force Special Operations Command personnel globally. You will handle hardware, software, account access, and network issues, ensuring timely resolution and mission continuity.

The role emphasizes incident management, user assistance, and adherence to cybersecurity policies, with after-hours and surge coverage as needed.

Qualifications

• 2+ years of IT help desk or desktop support experience OR equivalent training/education.
• CompTIA Security+ CE certification required.
• Secret clearance and ability to maintain a DoD Secret clearance.

Responsibilities

• Provide Tier I and II support via phone, email, tickets, and in-person.
• Track and resolve service requests within SLAs.
• Troubleshoot Windows, applications, and hardware issues.
• Assist with account management including password resets and unlocks.
• Escalate complex issues to administrators or cybersecurity teams.

Skills

Customer support

Windows

Active Directory

Security+ CE

Education

High school diploma or equivalent

Tools

ServiceNow

MECM/SCCM

Intune

Job description

Chenega MIOS is seeking a Help Desk Specialist to deliver first-line IT support for the C2MS enterprise on the DoD contract, supporting Air Force Special Operations Command personnel globally. You will handle hardware, software, account access, and network issues, ensuring timely resolution and mission continuity.

The role emphasizes incident management, user assistance, and adherence to cybersecurity policies, with after-hours and surge coverage as needed.