Help Desk Specialist — DoD IT Support (Tier I/II)

Chenega Professional Services Strategic Business Unit; Florida; On-site; USD 42,000 - 64,000; Full time

Job summary

Chenega MIOS is hiring a Help Desk Specialist at Hulburt Field, FL. You will provide Tier I/II technical support for C2MS users, handle tickets, and maintain service quality while complying with DoD cybersecurity policies.

The role requires strong customer service, solid troubleshooting skills, and the ability to work with cross-functional teams in a fast-paced environment. On-site work at a DoD facility with potential after-hours support.

Qualifications

• High school diploma or equivalent.
• 2+ years IT help desk or desktop support experience.
• CompTIA Security+ CE certification.
• Secret clearance and ability to maintain a DoD Secret security clearance.

Responsibilities

• Provide Tier I and II technical support to C2MS users via phone, email, ticketing system, and in-person assistance.
• Document, track, and resolve service requests and incidents within set SLOs.
• Troubleshoot workstation, laptop, peripheral, OS, and application issues.

Skills

Customer service

Communication

Troubleshooting

Teamwork

Problem solving

Education

High school diploma

Tools

ServiceNow

MECM/SCCM

Intune

Active Directory

Job description

Chenega MIOS is hiring a Help Desk Specialist at Hulburt Field, FL. You will provide Tier I/II technical support for C2MS users, handle tickets, and maintain service quality while complying with DoD cybersecurity policies.

The role requires strong customer service, solid troubleshooting skills, and the ability to work with cross-functional teams in a fast-paced environment. On-site work at a DoD facility with potential after-hours support.