Patient Care & Order Support Specialist

Accendra Health, Inc.; Denver (CO); Hybrid; USD 47,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid time off

Flexible Spending Accounts

Life insurance

Short- and long-term disability

Parental leave

Job summary

Accendra Health, Inc. is seeking a friendly Customer Service Representative to handle inbound calls from patients and healthcare professionals in aDenver-based role. You will educate customers on products, review orders, and place supply orders in a high-volume setting.

Ideal candidates have 1–2 years in customer service, strong communication skills, and comfort using MS Office and multiple platforms. This position emphasizes teamwork and KPI achievement in a supportive environment.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and the ability to navigate multiple platforms.

Responsibilities

• Receive inbound calls from patients and healthcare professionals.
• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Communicate effectively with patients, teammates, healthcare professionals and sales team.
• Meet required KPIs and perform other duties as required.

Skills

Customer service

Communication

MS Office

Call center

Education

High school diploma

Tools

MS Office

CRM systems

Job description

Accendra Health, Inc. is seeking a friendly Customer Service Representative to handle inbound calls from patients and healthcare professionals in aDenver-based role. You will educate customers on products, review orders, and place supply orders in a high-volume setting.

Ideal candidates have 1–2 years in customer service, strong communication skills, and comfort using MS Office and multiple platforms. This position emphasizes teamwork and KPI achievement in a supportive environment.