Document Specialist

Insight Global; Richmond (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

Insight Global in Richmond, VA is seeking an administrative professional to support affidavit processing and related documentation. You will manage client email queues, respond to urgent inquiries, and coordinate with attorneys and internal stakeholders to ensure timely approvals and corrections.

The role requires 1–3 years in admin/legal support, strong Microsoft Office skills, exceptional organization, and meticulous attention to detail.

Qualifications

• 1-3 years of experience in an administrative, legal support, operations focused environment.
• Strong proficiency with Microsoft Office tools.
• Strong organization skills and exceptional attention to detail.

Responsibilities

• Process affidavit submissions and supporting documentation in accordance with client requirements and established timelines.
• Manage multiple client email queues and ensure requests are completed accurately and within service-level expectations.
• Respond to urgent requests and inquiries in a timely and professional manner.
• Review, validate, and update legal documents to ensure completeness and accuracy.
• Coordinate with attorneys, clients, and internal stakeholders regarding affidavit processing, approvals, and corrections.
• Escalate procedural issues, exceptions, or client concerns to management as appropriate.
• Maintain accurate records and document account activity within internal systems.
• Verify information across spreadsheets, databases, and legal documentation to ensure data integrity.
• Track approvals, rejections, and required follow-up actions while ensuring all documentation is properly recorded.
• Identify process improvement opportunities and contribute to operational efficiency initiatives.

Skills

Attention to detail

Organizational skills

Time management

Tools

Microsoft Office

Job description

• Process affidavit submissions and supporting documentation in accordance with client requirements and established timelines.
• Manage multiple client email queues and ensure requests are completed accurately and within service-level expectations.
• Respond to urgent requests and inquiries in a timely and professional manner.
• Review, validate, and update legal documents to ensure completeness and accuracy.
• Coordinate with attorneys, clients, and internal stakeholders regarding affidavit processing, approvals, and corrections.
• Escalate procedural issues, exceptions, or client concerns to management as appropriate.
• Maintain accurate records and document account activity within internal systems.
• Verify information across spreadsheets, databases, and legal documentation to ensure data integrity.
• Track approvals, rejections, and required follow-up actions while ensuring all documentation is properly recorded.
• Identify process improvement opportunities and contribute to operational efficiency initiatives.

Qualifications:

• 1-3 years of experience in an administrative, legal support, operations focused environment
• Strong proficiency with Microsoft Office tools
• Strong organization skills and exceptional attention to detail