Process Specialist

ViziRecruiter,LLC.; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Responsible for accurate data entry, file maintenance, and record keeping to ensure timely receipt and processing of legal documents in a team production environment. Maintain professional communication with clients and vendors, follow up on case statuses, and prepare documents for data entry while meeting performance indicators.

Hours are Monday - Friday 9AM-6PM; requires high school diploma and at least 2 years in office or customer service with strong typing (30 wpm) and knowledge of Civil

Qualifications

• General office and customer service experience required.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and maintain organization.
• Familiarity with civil procedure rules for supported states preferred.

Responsibilities

• Maintain high level of professionalism with clients and establish a positive rapport with every caller.
• Input & update case statuses in proprietary system and establish work priorities by pulling electronic reports for clients.
• Follow up with process servers for status via phone and email to push for quick resolution.
• Apply client and county specific requirements to daily work production and become familiar with rules of Civil Procedure.
• Provide daily communication with clients, vendors, and co-workers.
• Prepare and sort documents for data entry.
• Reroute & track documents, open mail, and review new case data.
• Meet or exceed KPIs regarding timeliness of case status, case notes, and obtaining status to move cases to next phase of service.
• Expedite resolution of errors made by Process Servers on submitted affidavits.
• Create and maintain logs for tracking purposes.
• Punctual and regular attendance.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Typing 30 wpm

Office software

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Introduction

Are you tired of the working "normal" jobs?
Would you like to learn a new skill?
Are you ready to collaborate with industry experts in the field and make a difference?
If you answered yes to any of these, your future may lie below.

Overview

Responsible for accurate data entry, file maintenance, and record keeping to ensure assuring the timely receipt and processing of legal documents in a team production environment.

Responsibilities

• Maintain high level of professionalism with clients and establish a positive rapport with every caller.
• Input & update case statuses in proprietary system and establish work priorities by pulling electronic reports for clients.
• Follow up with process servers for status via phone and email to push for quick resolution.
• Apply client and county specific requirements to daily work production and become familiar with rules of Civil Procedure.
• Provide daily communication with clients, vendors, and co-workers.
• Prepare and sort documents for data entry.
• Reroute & track documents, open mail, and review new case data.
• Meet or exceed key performance indicators regarding timeliness of case status, case notes, and obtaining status to move cases to next phase of service.
• Expedite resolution of errors made by Process Servers on submitted affidavits.
• Create and maintain logs for tracking purposes.
• Punctual and regular attendance.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required
• Minimum 2 years of office and/or customer service experience
• Strong written and verbal communication skills
• Proven ability to manage multiple priorities and maintain strong organizational skills
• Knowledge of Rules of Civil Procedure for supported states
• Intermediate proficiency in Microsoft Office applications preferred
• Proficient typing skills (30 wpm)
• Experience with office machine operations
• Familiarity with legal documents preferred
• Ability to multi-task and maintain organization

Work Environment

Professional office work environment. Hours are Monday - Friday 9AM-6PM.

Physical Demand

Occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be provided to individuals with disabilities to perform the essential functions of the job. Occasionally required to sit for long hours, walk, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk or hear.