Document Services Associate II - Mail & Scan Specialist

Aston Carter; Coppell (TX); On-site; USD 46,276,000 - 62,664,000; Full time

Job summary

Aston Carter is hiring for a Contract Document Service Associate II in Coppell, TX. The role focuses on processing mail inbound and outbound, opening and sorting envelopes, and capturing documentation via scanning into internal systems.

You will support a high-volume mail operation, ensure accurate postage, and participate in cross-training to broaden document servicing knowledge within a structured, team-oriented environment.

Qualifications

• High school diploma required.
• Experience with filing and clerical tasks.
• Ability to operate scanning equipment and follow scanning procedures.
• Proficiency with Microsoft Office applications.
• Strong attention to detail in time-sensitive documents.
• Ability to work in a high-volume mail processing environment.
• Ability to use industrial equipment to open envelopes.

Responsibilities

• Process inbound and outbound mail quickly and accurately to support service level agreements.
• Open incoming insurance-related mail using industrial equipment and remove contents from envelopes.
• Sort incoming documentation for scanning and prepare according to procedures.
• Review and sort documents, add separator sheets, and operate scanning equipment.
• Manage time-sensitive, complex or critical documents with attention to guidelines.
• Handle outgoing documentation, process metered mail, and prepare overnight packages.
• Ensure correct postage and update processing records.
• Assist with quality checks to verify accuracy of scanned documents.
• Resolve minor issues and escalate complex problems to maintain workflow.
• Provide guidance to peers and support knowledge sharing.
• Participate in cross-training to develop skills across workflows.

Skills

Filing experience

MS Office

Scanning equipment

Attention to detail

High-volume mail

Envelope opening

Education

High school diploma

Tools

Scanning devices

Industrial envelope opening equipment

Postage meters

Microsoft Office software

Job description

Aston Carter is hiring for a Contract Document Service Associate II in Coppell, TX. The role focuses on processing mail inbound and outbound, opening and sorting envelopes, and capturing documentation via scanning into internal systems.

You will support a high-volume mail operation, ensure accurate postage, and participate in cross-training to broaden document servicing knowledge within a structured, team-oriented environment.