Document Production Lead — Onsite Client Liaison

RR Donnelley & Sons; New York (NY); On-site; USD 55,104 - 57,859; Full time

Benefits offered by this job

Parental leave

Adoption assistance

Tuition assistance

401(k) with company match

Paid time off

Medical/dental/vision coverage

Life insurance

Disability insurance

Job summary

RR Donnelley & Sons is seeking a Document Production Supervisor to oversee day-to-day document production and secretariat support services, leading a small onsite team and serving as the primary client contact. You will drive operational excellence, ensure timely delivery, and support governance-related activities with effective stakeholder engagement.

The role combines hands-on production support with team leadership, workflow management, and continuous improvement to sustain high-quality

Qualifications

• Bachelor’s degree or equivalent experience required.
• 2+ years’ supervisory experience, preferably in legal, banking, financial services, or large corporate environments.
• 3+ years’ experience in document production, word processing, or executive/secretariat support services preferred.
• Advanced MS Office skills with ability to produce, format, and manage complex documents and presentations.
• Strong grammar, editing, and proofreading skills.
• Demonstrated ability to manage teams, drive performance, and foster a culture of quality and continuous improvement.
• Strong client service and stakeholder management skills, with ability to engage effectively in executive-facing environments.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Excellent written and verbal communication skills.
• Detail-oriented with ability to handle sensitive and confidential information.
• Self-motivated with sound judgment and decision-making capability.
• Experience with workflow tools and document technologies preferred.
• Ability to operate as a hands-on, working supervisor supporting production as needed.

Responsibilities

• Supervise day-to-day work assignments across document production and secretariat support services, ensuring timely and accurate completion of requests.
• Ensure quality service delivery through adherence to standard operating procedures, service expectations, and performance metrics; drive consistency and standardization.
• Act as primary onsite contact for the client, building strong relationships and supporting evolving service needs.
• Manage client inquiries and escalations, providing timely resolution and implementing solutions to prevent recurrence.
• Oversee team development, including onboarding, training, mentoring, and ongoing performance support.
• Enable team performance through clear priorities, regular communication, and structured feedback.
• Manage workflow and staff volumes, allocating resources effectively to meet demand and optimize productivity.
• Oversee preparation and coordination of executive and governance materials, including agenda support, document production, formatting, version control, and timely distribution.
• Support governance workflows, including tracking approvals, maintaining records, and ensuring accuracy and confidentiality of sensitive materials.
• Drive process improvements, identifying opportunities to enhance efficiency, ways of working, and communication.
• Drive adoption of standardized templates, procedures, and best practices across the team.
• Partner with client and internal teams to improve workflow tools, technology usage, and service delivery.
• Oversee QA/QC processes, ensuring high-quality, consistent outputs across all deliverables.
• Serve as escalation point for team issues and defined workstreams.
• Complete required administrative and operational reporting in line with established standards.
• Maintain understanding of client business needs and identify opportunities to enhance service delivery.
• Foster cross-training and teamwork to support service flexibility and performance.
• Operate as a working supervisor, providing hands-on support to manage workload and maintain service levels.
• Support client-defined initiatives and continuous improvement efforts.

Skills

Supervisory experience

MS Office proficient

Client service

Stakeholder management

Excellent communication

Detail-oriented

Education

Bachelor’s degree or equivalent experience

Tools

MS Office Suite

Job description

RR Donnelley & Sons is seeking a Document Production Supervisor to oversee day-to-day document production and secretariat support services, leading a small onsite team and serving as the primary client contact. You will drive operational excellence, ensure timely delivery, and support governance-related activities with effective stakeholder engagement.

The role combines hands-on production support with team leadership, workflow management, and continuous improvement to sustain high-quality