Document Operations Specialist II

The Suddath Companies; Jacksonville (FL); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with company match

Weekly pay for hourly-paid employees

Biweekly pay for salaried employees

PTO & holidays

Tuition reimbursement

Job summary

The Domestic Operations Assistant II for the documents team at The Suddath Companies supports the development and management of the Government Services documents for all domestic shipments, monitoring DPS updates and coordinating with service providers.

The role emphasizes accuracy, timely training, and team collaboration, with minimal travel, a strong customer-service focus, and opportunities for education through tuition reimbursement.

Qualifications

• High school diploma or GED with 2–3 years related experience or training.
• Experience in government services documents or logistics workflows.
• Strong written and verbal communication skills.

Responsibilities

• Assist in developing and improving daily document team tasks and workflows.
• Assist in training team members to ensure timeliness and accuracy.
• Research letters of warnings due to delayed system updates and provide details to management.
• Coordinate daily activities and support service providers to meet base requirements.
• Provide updates and documentation for internal systems (Movers Suite, Transflo).
• Monitor service providers timelines and communicate status to management.

Skills

Verbal & written communication

Customer service orientation

Prioritization

Multi-tasking

Teamwork

Analytical thinking

Attention to detail

Relationship building

Education

High school diploma or GED

2–3 years related experience

Tools

Movers Suite

Transflo

Job description

The Domestic Operations Assistant II for the documents team at The Suddath Companies supports the development and management of the Government Services documents for all domestic shipments, monitoring DPS updates and coordinating with service providers.

The role emphasizes accuracy, timely training, and team collaboration, with minimal travel, a strong customer-service focus, and opportunities for education through tuition reimbursement.