Remote Document Services Associate II (Mail & Scanning)

National General; Irving (TX); On-site; USD 25,000 - 29,000; Full time

Job summary

National General is seeking a Document Services Associate II to support our document servicing operations, including processing outbound mail, opening and sorting incoming mail, and ensuring accurate routing within our insurance workflows.

In this role you will manage time-sensitive documents, assist with quality checks, and help peers while upholding efficiency standards. A high school diploma and 0–2 years of experience are typically required, with training provided.

Qualifications

• High School Diploma or GED preferred.
• 0–2 years of experience preferred.

Responsibilities

• Manage time-sensitive, complex or critical documents.
• Process inbound and outbound mail quickly to meet SLAs.
• Cross-train to develop document servicing skills.
• Handle high-volume outbound documentation with correct postage.
• Support quality checks and resolve minor processing issues.
• Prepare incoming mail by opening envelopes and sorting for scanning.
• Scan and sort documentation into internal systems.

Skills

Detail-Oriented

Document Processing

Mail Delivery

Mailroom

Scanning

Education

High School Diploma or GED

Job description

National General is seeking a Document Services Associate II to support our document servicing operations, including processing outbound mail, opening and sorting incoming mail, and ensuring accurate routing within our insurance workflows.

In this role you will manage time-sensitive documents, assist with quality checks, and help peers while upholding efficiency standards. A high school diploma and 0–2 years of experience are typically required, with training provided.