Operations & Documentation Specialist II

Suddath; Jacksonville (FL); On-site; USD 41,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

PTO

Tuition reimbursement

Job summary

Suddath is seeking a Domestic Operations Assistant II to support the documents team for domestic shipments and to monitor data in the DPS when needed. You will help improve daily workflows, train colleagues, and ensure accuracy in documentation.

Ideal candidates communicate clearly, provide excellent customer service, and can prioritize multiple tasks in a fast-paced environment. Minimal travel may be required, with a strong focus on teamwork and accuracy.

Qualifications

• High school diploma or GED with 2–3 years related experience.
• Strong written and verbal communication.
• Ability to prioritize, multi-task and meet deadlines.
• Customer-service oriented and team player.
• Ability to research and report information to management.

Responsibilities

• Support development and improvement of daily document team tasks and workflow.
• Train team members to ensure timeliness and accuracy.
• Research letters of warnings due to delayed system updates and report to management.
• Coordinate and maintain relationships with service providers to meet base requirements.
• Provide accurate updates for internal systems (Movers Suite and Transflo).

Skills

Communication skills

Customer service

Prioritization

Multi-tasking

Teamwork

Problem solving

Attention to detail

Relationship building

Education

High school diploma or GED

Tools

Movers Suite

Transflo

Job description

Suddath is seeking a Domestic Operations Assistant II to support the documents team for domestic shipments and to monitor data in the DPS when needed. You will help improve daily workflows, train colleagues, and ensure accuracy in documentation.

Ideal candidates communicate clearly, provide excellent customer service, and can prioritize multiple tasks in a fast-paced environment. Minimal travel may be required, with a strong focus on teamwork and accuracy.