Document Imaging Clerk - Government Records & Admin Support

Protection Strategies Inc; Knoxville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(K) Retirement Plan

Tuition Assistance

Disability Products

Employee Assistance Program

GoodRx Benefits

Commuter Benefits

Flexible Spending Accounts

Job summary

Protection Strategies Inc. in Knoxville, TN seeks a HHS Document Imaging Clerk to support the Department of Children Services and intake offices.

The role emphasizes accurate data handling, filing, and coordinating with internal teams to service inquiries and assemble required documents. The position requires one year of office experience, a high school diploma or equivalent, and proficiency with Microsoft Office.

Qualifications

• 1 year of office experience.
• High school diploma or equivalent.
• Working knowledge of Microsoft Office.
• US citizen or green-card holder.
• Willingness to travel for fingerprinting and badge issuance.
• Must obtain and maintain High-Risk Public Trust investigation.
• Strong typing and document preparation accuracy.
• Excellent verbal and written communication.
• Strong organizational and file management skills.

Responsibilities

• Oversee and assist with day-to-day administrative functions of PSC in logistics, office supplies, data gathering, researching information, preparing reports.
• Develop and maintain Excel spreadsheets for ongoing projects and tracking.
• Coordinate with internal staff to complete Child Care Checks.
• Respond personally or redirect inquiries to the appropriate office for response.
• Create postal labels and ship fingerprint cards and required documents to applicants.
• Organizing and verifying closed cases ensuring completeness prior to filing.
• Review, categorize, and process emails in resource mailboxes.
• Coordinate with leadership and peers to provide training as needed.
• Provide general information and guidance in response to various inquiries from HHS, external customers, case managers, and the public.
• Creating and presenting PowerPoint presentations.
• Create and update Standard Operating Procedures.

Skills

Typing skills

Verbal communication

Organizational skills

Multitasking

Customer interaction

Attention to detail

Professional interaction

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Protection Strategies Inc. in Knoxville, TN seeks a HHS Document Imaging Clerk to support the Department of Children Services and intake offices.

The role emphasizes accurate data handling, filing, and coordinating with internal teams to service inquiries and assemble required documents. The position requires one year of office experience, a high school diploma or equivalent, and proficiency with Microsoft Office.