Imaging & Records Support Clerk I

RECORDS MANAGEMENT SVCS; Houston (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Harris County Department of Education RECORDS MANAGEMENT SVCS - Houston, Texas is seeking a Customer Support and Imaging Clerk I. The role focuses on day-to-day client support, engagement, relationship development and customer satisfaction, using Total Recall and Paper Vision to manage file room activity.

Minimum five years in electronic document management with customer service experience is required; high school diploma or GED is required.

Qualifications

• High school diploma or GED certificate.
• Five years of experience in electronic document management or digital scanning with customer service experience.

Responsibilities

• Maintain the quality, integrity, security, and confidentiality of sensitive records.
• Assist customers with service delivery questions and resolve them in a timely manner.
• Pull email or fax requests for microfilm or hard copy and provide to customers.
• Use Paper-flow software to index imaged data.
• Use Total Recall software to process customer requests.
• Conduct quality checks on scanned images in network and on hard drives.
• Prep and scan all documents for incoming jobs and perform quality control of images created.
• Work closely with the supervisor to develop and implement a schedule to ensure high production and fast turnaround.
• Assist with review and setup of microfilm conversion projects.
• Quality control all new file/box data entered before sending to customers.
• Scan Destruction Certificates into Total Recall.

Education

High school diploma or GED

Tools

Total Recall

Paper Vision

Paper Flow

Excel

Access

Word

Job description

Harris County Department of Education RECORDS MANAGEMENT SVCS - Houston, Texas is seeking a Customer Support and Imaging Clerk I. The role focuses on day-to-day client support, engagement, relationship development and customer satisfaction, using Total Recall and Paper Vision to manage file room activity.

Minimum five years in electronic document management with customer service experience is required; high school diploma or GED is required.