Document Delivery Assistant (Library Services Coordinator)

Indiana University Bloomington; Bloomington (IN); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Tuition subsidy

Paid holidays

Job summary

Indiana University Bloomington Libraries seek a team-oriented staff member to support interlibrary loan and document delivery services. You will process requests, verify holdings, and coordinate with providers to obtain materials for IU students, faculty, staff, and researchers on campus and off.

The role requires attention to detail, time management, and strong communication skills. Duties include overseeing student assistants and contributing to reliable DDS/ILL operations within a busy

Qualifications

• High school diploma or equivalent.
• Some experience in library or related field.
• OCLC and ILLiad experience preferred.
• Supervisory experience, including hiring, scheduling, training, and evaluating.

Responsibilities

• Provide efficient, timely ILL/document delivery services to IU students, faculty, staff, and researchers on campus and off.
• Verify items requested and held on the Bloomington campus and elsewhere.
• Select providers for materials not held on campus and send requests via OCLC, email, web page, or US mail.
• Process and notify requestors of documents received; advise users of status or problems; supervise student assistants daily.
• Responsible for a specific function of the DDS/ILL service and assist in other areas when needed.

Skills

Interlibrary loan

Customer service

English proficiency

Time management

Education

High school diploma

Job description

Department

LIBRARIES (BL-LIBR-IUBLA)

Department Information

The Indiana University (IU) Libraries' mission is to support andstrengthen teaching, learning, and research by providing thecollections, services, and environments that lead to intellectualdiscovery. Our materials are digital, visual, audio, and print.They are curated from our campuses, our country, and our world. Asa result, they are in 450 different languages, are world-renowned,and are ready to connect students and researchers with limitlesspossibilities. We are also proud to be home to Indiana UniversityPress, an academic press serving the world of scholarship andculture as a professional, not-for-profit publisher.

We offer meaningful work that inspires and empowers students andfaculty to excel in research, teaching, and learning. We promoteprofessional development, career advancement, and flexible workschedules.

Job Summary

Department Specific Responsibilities

• Works as part of the document delivery services team to provideefficient, timely interlibrary loan (ILL)/document deliveryservices (DDS) to Indiana University students, faculty, staff, and research associates located on the Bloomington campus and thoseliving away from campus.
• Provides verification services for items requested and held onthe Bloomington campus and elsewhere.
• Selects the appropriate provider for materials not held on theBloomington campus and sends requests (via OCLC, email, web page,U.S. mail) for documents.
• Processes and notifies requestors of documents received;advises users of status or problems; and provides daily supervisionof student assistants.
• Responsible for a specific function of the overall DDS/ILLservice but is also responsible for working in any area of theDocument Delivery Services Unit when needed.

General Responsibilities

• Handles and monitors library materials, including reshelving,processing new material, restocking, and ensuring that allmaterials can be located quickly and easily. Evaluates condition oflibrary materials and may perform repair and preservation oflibrary materials, as needed.
• Assists faculty, students, and other patrons by answeringphones and handling library-related issues, escalating complexissues to supervisor.
• Monitors library systems. Creates and updates basic records,maintains automated records, reviewing for completeness andaccuracy.
• May assist with cataloging new items, performing audits ofoutstanding items, and/or interlibrary loan materialsprocessing.
• May oversee library department desk and provide training anddirection for student employees working the front desk.

Qualifications

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

Preferred

• Some experience in library or related field.
• Interlibrary loan borrowing experience with OCLC and ILLiadsoftware.
• Supervisory experience, including hiring, scheduling, training,and evaluating.

SKILLS

Required

• Proficient in English with written and verbal communicationskills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.

Working Conditions / Demands

This role requires the ability to effectively communicate and tooperate a computer and other standard office productivityequipment. The position involves sedentary work as well as periodsof time moving around an office environment and the campus. Theperson in this role must be able to perform the essential functionswith or without an accommodation.

Extended visual exertion in computer use, back and neck exertiondue to movement of heavy materials and computer use. Repeatedlymove about the workspace to communicate with patrons and otherlibrary departments.

Work Location

Herman B Wells Library

Bloomington, Indiana

Advertised Salary

$16.59 - $17.07 per hour

Benefits Overview

For full-time staff employees, Indiana University offers a widearray of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismembermentinsurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteerevents
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IUBenefit Programs Brochure .

Job Classification

Career Level: Foundational

FLSA: Nonexempt

Job Function: Educational Resources & Tech

Job Family: Library Services

Click here to learn more about Indiana University'sJob Framework.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider ofADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discriminationhere which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policystatements, crime and fire statistics for all Indiana Universitycampuses, is available online. You may also request aphysical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

Contact Us

Request Support

Telephone: [phone]