Document Delivery Assistant (Library Services Coordinator)

Indiana University; Bloomington (IN); On-site; USD 2,285,000 - 2,352,000; Full time

Benefits offered by this job

Medical and dental insurance

Health savings account (HSA)

Tuition subsidy for IU courses

Generous paid holidays and time off

Job summary

Indiana University Libraries in Bloomington is seeking a team member for the Document Delivery Services Unit to manage interlibrary loan and document delivery for students, faculty, and researchers on campus and remotely.

The role handles verification, requests to external providers, and daily supervision of student assistants, ensuring timely processing and accurate records in a fast-paced library environment.

Qualifications

• High school diploma or equivalent (HSED or GED).
• Some experience in library or related field.
• Interlibrary loan borrowing experience with OCLC and ILLiad software.
• Supervisory experience, including hiring, scheduling, training, and evaluating.

Responsibilities

• Provide efficient interlibrary loan/document delivery services to IU students, faculty, staff, and researchers on the Bloomington campus and those living away from campus.
• Verify requests and arrange materials not held locally; notify users of status or problems.
• Process and notify requestors of documents received; supervise student assistants.
• Handle and monitor library materials; assist patrons with issues and escalate when needed.
• Monitor library systems and maintain records; may oversee desk and train student employees.

Skills

English proficiency

Professionalism

Time management

Quality oriented

Education

High school diploma or equivalent

Job description

LIBRARIES (BL-LIBR-IUBLA)

The Indiana University (IU) Libraries' mission is to support and strengthen teaching, learning, and research by providing the collections, services, and environments that lead to intellectual discovery. Our materials are digital, visual, audio, and print. They are curated from our campuses, our country, and our world. As a result, they are in 450 different languages, are world-renowned, and are ready to connect students and researchers with limitless possibilities. We are also proud to be home to Indiana University Press, an academic press serving the world of scholarship and culture as a professional, not-for-profit publisher.

We offer meaningful work that inspires and empowers students and faculty to excel in research, teaching, and learning. We promote professional development, career advancement, and flexible work schedules.

Department Specific Responsibilities

• Works as part of the document delivery services team to provide efficient, timely interlibrary loan (ILL)/document delivery services (DDS) to Indiana University students, faculty, staff, and research associates located on the Bloomington campus and those living away from campus.
• Provides verification services for items requested and held on the Bloomington campus and elsewhere.
• Selects the appropriate provider for materials not held on the Bloomington campus and sends requests (via OCLC, email, web page, U.S. mail) for documents.
• Processes and notifies requestors of documents received; advises users of status or problems; and provides daily supervision of student assistants.
• Responsible for a specific function of the overall DDS/ILL service but is also responsible for working in any area of the Document Delivery Services Unit when needed.

General Responsibilities

• Handles and monitors library materials, including reshelving, processing new material, restocking, and ensuring that all materials can be located quickly and easily. Evaluates condition of library materials and may perform repair and preservation of library materials, as needed.
• Assists faculty, students, and other patrons by answering phones and handling library-related issues, escalating complex issues to supervisor.
• Monitors library systems. Creates and updates basic records, maintains automated records, reviewing for completeness and accuracy.
• May assist with cataloging new items, performing audits of outstanding items, and/or interlibrary loan materials processing.
• May oversee library department desk and provide training and direction for student employees working the front desk.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

Preferred

• Some experience in library or related field.
• Interlibrary loan borrowing experience with OCLC and ILLiad software.
• Supervisory experience, including hiring, scheduling, training, and evaluating.

SKILLS

Required

• Proficient in English with written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Extended visual exertion in computer use, back and neck exertion due to movement of heavy materials and computer use. Repeatedly move about the workspace to communicate with patrons and other library departments.

Herman B Wells Library

Bloomington, Indiana

$16.59 - $17.07 per hour

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Foundational

FLSA: Nonexempt

Job Function: Educational Resources & Tech

Job Family: Library Services

Click here to learn more about Indiana University's Job Framework.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

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