Document Compliance Specialist

Lithia Motors; New Brunswick (NJ); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

PTO 80 hours

Short and Long-Term Disability

Life Insurance

401(k) retirement plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Driveway in New Brunswick, NJ seeks a Document Compliance Specialist to manage deal paperwork and ensure a smooth process for customers. You will validate documents, communicate steps, and coordinate with selling dealerships to deliver accurate paperwork.

The role focuses on timely processing, DMV compliance, and seamless handoffs to the accounting team, with a strong emphasis on accuracy and customer service.

Qualifications

• High School diploma or equivalent required.
• Excellent written and verbal communication.
• Strong numerical skills for basic math calculations.
• Experience with customer service and documentation processes.
• Familiarity with dealership paperwork and compliance preferred.

Responsibilities

• Create and finalize all deal paperwork in the DMS and related systems.
• Explain paperwork steps and resolve customer questions.
• Coordinate vehicle availability with selling dealers.
• Ensure compliance with DMV and lender requirements.
• Submit and track documents to the posting team or accounting as needed.

Skills

Clear communication

Attention to detail

Customer service

Math calculations

Documentation processes

Education

High School diploma or equivalent

Tools

DMS

DMV systems

e-contracting

Digital contracting

Job description

Dealership:L0397 Driveway Home OfficeDriveway.com | Document Compliance SpecialistDriveway.com is where car buying and selling meets convenience - with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We're the digital retail arm of Lithia & Driveway (LAD) and we're on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We're big on innovation, big on people, and always driving forward. Come ride with us!The Specialist, Document Compliance is the key link between the Driveway Care Center and the Driveway customer for all paperwork processing. This is a senior customer service & administrative service position that focuses on creating a timely and seamless experience for our Driveway customers. This is achieved through communication of entire process with customer, validating completeness of supporting documentation, and preparing all deal related paperwork.This position will be the primary point of contact for our Driveway customers as it relates to the deal paperwork and processes. This position is also responsible for coordinating vehicle availability with the selling dealership as well as handing off fully executed Driveway deals to the respective Dealership Accounting team.Location: 1504 Route #1, N. Brunswick, NJ 08902Schedule: 2 days (8:00-5:00pm) 2 days (9:30-6:00pm) 1 day (10:30-7:00pm) - rotational SaturdayTarget Hiring Range: $20.00–$23.00What You'll DoClearly communicates paperwork and processes to customer, including any follow up questionsCreate and complete all deal related paperwork in DMS, bank approval systems and protection product systems (when applicable)Transact paperwork with customers using digital tools where possible, and wet ink when necessaryProcess all paperwork and ensure it meets the needs of the Business Office (including proof of delivery), state specific DMV and lender requirements.Scan / send all deal documentation to the Deal Posting team in the Regional Business Office or Dealership Accountant in a stand-alone business officeWork with Business Offices to track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.What You'll BringSense of urgencyStrong attention to detailExcellent communication (written & verbal)Ability to work in various dealership systems (DMS, DMV, e-contracting, digital contracting, etc.)Mathematics – ability to solve basic math calculationsPositive customer service attitudeTotal RewardsAt Lithia & Driveway, we believe in pay transparency. The full compensation range for this position is $16.82-$31.25/hr, reflecting the earning potential and growth opportunities available within the role. Actual compensation will be determined based on factors such as experience, skills, job-related knowledge, and geographic location. Final pay decisions are made through the interview process and in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid HolidaysPTO: 80 hours front-loaded on day 1Short and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comHigh School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.