Document Compliance Specialist

Lithia & Driveway; North Brunswick Township (NJ); On-site; USD 23,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays

PTO: 80 hours front‑loaded on day 1

Short and Long‑Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway is seeking a Document Compliance Specialist in North Brunswick, NJ. This senior customer service and administrative role centers on accurate paperwork processing, coordination with selling dealerships, and seamless handoffs to the Accounting team.

The position focuses on validating documentation, coordinating vehicle availability, and ensuring timely, compliant deal completion across Driveway operations.

Qualifications

• High school diploma or equivalent required;18+ and drug-free workplace.
• Experience in auto dealership paperwork is a plus.
• Strong attention to accuracy and compliance with DMV and lender rules.

Responsibilities

• Explain paperwork and processes to customers and answer follow-up questions.
• Create and complete all deal paperwork in DMS, bank systems and protection product systems when applicable.
• Transact paperwork with customers using digital tools and wet ink when necessary.
• Process all paperwork to meet Business Office, DMV and lender requirements.
• Scan/send deal documents to the Deal Posting team or Dealership Accountant.
• Collaborate with Business Offices to track receivables and follow up on items for contract funding.

Skills

Urgency

Attention to detail

Communication

Deal systems experience

Math

Customer service attitude

Education

High school diploma or equivalent

Tools

DMS

DMV

e-contracting

digital contracting

Job description

Dealership:

L0397 Driveway Home Office

Driveway.com | Document Compliance Specialist

Driveway.com is where car buying and selling meets convenience - with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say… enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us!

The Specialist, Document Compliance is the key link between the Driveway Care Center and the Driveway customer for all paperwork processing. This is a senior customer service & administrative service position that focuses on creating a timely and seamless experience for our Driveway customers. This is achieved through communication of entire process with customer, validating completeness of supporting documentation, and preparing all deal related paperwork.

This position will be the primary point of contact for our Driveway customers as it relates to the deal paperwork and processes. This position is also responsible for coordinating vehicle availability with the selling dealership as well as handing off fully executed Driveway deals to the respective Dealership Accounting team.

Location : 1504 Route #1, N. Brunswick, NJ 08902

Schedule: 2 days (8:00-5:00pm) 2 days (9:30-6:00pm) 1 day (10:30-7:00pm) - rotational Saturday

Target Hiring Range: $20.00–$23.00

What You’ll Do

• Clearly communicates paperwork and processes to customer, including any follow up questions
• Create and complete all deal related paperwork in DMS, bank approval systems and protection product systems (when applicable)
• Transact paperwork with customers using digital tools where possible, and wet ink when necessary
• Process all paperwork and ensure it meets the needs of the Business Office (including proof of delivery), state specific DMV and lender requirements.
• Scan / send all deal documentation to the Deal Posting team in the Regional Business Office or Dealership Accountant in a stand-alone business office
• Work with Business Offices to track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.

What You’ll Bring

• Sense of urgency
• Strong attention to detail
• Excellent communication (written & verbal)
• Ability to work in various dealership systems (DMS, DMV, e-contracting, digital contracting, etc.)
• Mathematics – ability to solve basic math calculations
• Positive customer service attitude

Total Rewards

At Lithia & Driveway, we believe in pay transparency. The full compensation range for this position is $16.82-$31.25/hr, reflecting the earning potential and growth opportunities available within the role. Actual compensation will be determined based on factors such as experience, skills, job‑related knowledge, and geographic location. Final pay decisions are made through the interview process and in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays
• PTO: 80 hours front‑loaded on day 1
• Short and Long‑Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

High School graduate or equivalent, 18 years or older required. We are a drug‑free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.