Docket Manager

Hinshaw & Culbertson; San Francisco (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Hinshaw & Culbertson LLP seeks a Docket Manager to lead the docketing team, drive KPIs, and implement standardized procedures across US offices. You will oversee budgeting, tool selection, and staff training, ensuring accurate, timely docketing and consistent practices firm-wide.

Join a national law firm with a long history and exposure to diverse practice groups, offering growth in technology operations and a collaborative work culture that supports work-life balance.

Qualifications

• BA/BS required.
• Management or supervisory experience in a law firm preferred.
• Strong organizational and time management skills.
• Experience with docketing systems and legal terminology.
• Ability to implement process improvements and data standardization.

Responsibilities

• Provide day-to-day supervision and guidance to the docketing team.
• Develop and monitor KPIs related to accuracy and timeliness.
• Create a strategic docketing plan across US offices.
• Establish uniform docket procedures for all offices and groups.
• Oversee the docket budget and vendor relationships.
• Coordinate with IT on docket technology tools and updates.
• Train docket staff on data entry and reporting.
• Lead regular docket department meetings and reviews.
• Review filings with new/lateral hires for consistency.
• Audit closed cases for proper docket notes.

Skills

Management / supervisory experience

Education

BA/BS

Job description

Hinshaw & Culbertson LLP is a national law firm with over 500 attorneys across the United States. Founded in 1934 and headquartered in Chicago, we provide sophisticated legal counsel to clients in highly regulated industries, including insurance, financial services, healthcare, and professional services. We also offer strategic business and transactional advice to a wide range of for-profit and nonprofit organizations, including government agencies and educational institutions. Learn more at hinshawlaw.com.

Position Summary

Under the general supervision of Director of Risk Management, the Docket Manager is responsible for managing the activities of the Docket Department. The Docket Manager plays a leadership and coordination role supporting Firm attorneys and staff.

Responsibilities

• Provides day-to-day supervision of and guidance to the docketing team, including evaluation, mentoring, feedback, goal setting, approval of timesheets and PTO requests.
• In collaboration with the Director of Risk Management, develops, monitors, and reports on key performance indicators (KPIs) related to accuracy, timeliness, workload distribution, and other factors for the docketing team.
• Work with Director of Risk Management to develop a strategic docketing plan to provide consistent docketing services across all US offices.
• Establish and implement uniform docket procedures across all US offices and practice groups.
• Oversee and manage the docket budget.
• Manage and coordinate with IT and the Director of Risk Management on selection and implementation of docket technology tools. Responsible for maintaining docketing software tools with vendor updates, changes, and technical issues.
• Provide training for all docket staff on how to use docketing software systems to enter data, run reports, and conduct queries.
• Lead regular docket department meetings to discuss current and future department and firm activities, functions, policies, and best practices.
• Works directly with new and lateral hires to review firm docketing procedures.
• Reviews closed cases to ensure significant events(s) and outcome are properly noted in the docketing system.
• Other projects as directed.

Qualifications

• BA/BS required
• Management or supervisory experience required, preferably in a law firm and/or Docket Department.
• Exceptional organizational skills with keen time management skills to meet deadlines and manage competing priorities.
• Excellent interpersonal skills with an ability to communicate effectively across all levels of the Firm, both internally and externally.
• Experience in driving process and continuous improvements.
• Experience in software implementation and data standardization highly desired.
• Experience with various docketing systems.
• Extensive knowledge of legal terminology, court rules and procedures, and various practice groups.

Why Join Hinshaw?

At Hinshaw, we foster a collaborative and inclusive work culture. We offer competitive compensation, a flexible benefits program, and a generous 401(k) plan. We are committed to diversity, equity, and inclusion, and provide reasonable accommodations for individuals with disabilities. Joining our team means being part of a firm that values innovation and professional growth in its technology operations, all while maintaining a supportive environment that encourages work-life balance and career development.

Equal Opportunity Statement

We are committed to fostering an inclusive workplace and providing equal employment opportunities to all applicants and employees. Employment decisions are based on business needs, job requirements, and individual qualifications

As an EEO/AA employer, Hinshaw & Culbertson LLP will not discriminate in its employment practices due to an applicant’s age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, protected veteran or disability status or any other factor prohibited by law.