Dock Experience Leader: Member Service & Fleet Readiness

Freedom Boat Club LLC; Savannah, Thunderbolt (GA, GA); Vor Ort; USD 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Annual discretionary bonus

Medical, dental, vision benefits

401k with company match and health st.

Zusammenfassung

Brunswick Freedom Boat Club is seeking a Dock Experience Manager in Savannah, GA to lead location-level operations, ensure exceptional member and staff experiences, and uphold fleet readiness using Fleetio.

You will hire and train dock staff, manage schedules and payroll, supervise safety and SOP adherence, monitor KPIs and budgets, and coordinate with marina partners to deliver top-notch service.

Qualifikationen

• Pass a background check and drug screen.
• High school diploma or equivalent.
• Associate’s or Vocational degree.
• Must be at least 21 years of age.
• Valid driver’s license.
• Ability to maintain a calm, positive attitude during periods of high activity.
• Strong verbal and written communication and people skills.
• Must be a self-starter and capable of working unsupervised.
• Managerial and diplomacy skills.
• Organizational skills and attention to detail.
• Analytical, decision-making, and problem-solving skills.
• Proficient in Microsoft Office Suite or related software.

Aufgaben

• Hire, train, and supervise dock personnel to deliver high service at all locations.
• Ensure certifications and up-to-date training for dock staff.
• Communicate and enforce SOPs in the dock staff manual and procedures.
• Develop monthly dock staff schedules and approve payroll.
• Travel to locations within the district to support staff and maintain fleet to brand standards.
• Maintain a cooperative, team attitude with supervisors and employees to drive engagement.
• Hold employees accountable to performance expectations and complete evaluations.
• Maintain inventory and supplies at each location.
• Correspond with members on location issues including complaints, fuel disputes, vessel damages and charges.
• Investigate member misconduct and complete incident reports.
• Monitor fleet condition using Fleetio and best practices; ensure tasks are recorded.
• Create and execute a weekly cleaning and maintenance schedule; own one model vessel per location.
• Submit work orders to Maintenance Ops Center for timely fleet needs.
• Maintain KPIs and operating budgets per location.

Kenntnisse

Leadership

Communication

People skills

Time management

Attention to detail

Problem-solving

Self-motivation

Office software

Ausbildung

High school diploma or equivalent

Associate’s or Vocational degree

Bachelor’s degree

Tools

Fleetio

Qualtrics

Microsoft Office Suite

Jobbeschreibung

Brunswick Freedom Boat Club is seeking a Dock Experience Manager in Savannah, GA to lead location-level operations, ensure exceptional member and staff experiences, and uphold fleet readiness using Fleetio.

You will hire and train dock staff, manage schedules and payroll, supervise safety and SOP adherence, monitor KPIs and budgets, and coordinate with marina partners to deliver top-notch service.