Dock Experience Lead - Club Operations & Fleet Care

Brunswick Corporation; Savannah (GA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid vacation

Wellbeing program

Product purchase discounts

Job summary

Brunswick Corporation, via Freedom Boat Club, is seeking a Dock Experience Manager in Savannah, GA. You will lead dock staff, manage daily logistics, ensure fleet readiness, and drive exceptional member and employee experiences at on-site locations.

You will supervise certification, training, scheduling, and payroll, while maintaining budgets, KPIs, and fleet condition. Strong communication, organization, and problem-solving are essential, with occasional travel within the district.

Qualifications

• Background check and drug screen required.
• High school diploma or equivalent.
• Associate’s or vocational degree.
• Must be at least 21 years of age.
• Valid driver’s license.
• Strong verbal and written communication and people skills.
• Self-starter and capable of working unsupervised.
• Managerial and diplomacy skills.
• Organizational skills and attention to detail.
• Analytical, decision-making, and problem-solving skills.
• Proficient in Microsoft Office Suite or related software.

Responsibilities

• Hire, train, and supervise dock level personnel to ensure top service.
• Ensure dock staff have proper certifications and up-to-date training.
• Ensure SOPs and policies are followed per dock staff manual.
• Develop monthly dock staff schedule and review payroll.
• Travel to locations within the district to support staff and maintain fleet to brand standards.
• Maintain a cooperative, team attitude with supervisors and employees.
• Conduct annual performance evaluations and accountability.
• Maintain inventory and supplies at each location.
• Communicate with members on location-related issues and disputes.
• Investigate member misconduct and complete incident reports.
• Monitor member feedback and take corrective actions.
• Oversee fleet condition using Fleetio and best practices.
• Ensure tasks in Fleetio (inspections, issues, work orders, inventory).
• Create and execute weekly cleaning and maintenance schedule; own a model vessel.
• Submit work orders to Maintenance Operations Center.
• Maintain KPIs like reservations, usage, and timesheets.
• Manage operating budgets and control location costs.
• Keep accurate fuel logs and ensure vessels are fueled.
• Build relationships with marina managers and harbor masters.

Skills

Leadership

Verbal and written communication

People skills

Self-starter

Organizational skills

Analytical, decision-making, problem‑?

Proficient in Microsoft Office

Education

High school diploma or equivalent

Associate’s or Vocational degree

Tools

Fleetio

Microsoft Office Suite

Job description

Brunswick Corporation, via Freedom Boat Club, is seeking a Dock Experience Manager in Savannah, GA. You will lead dock staff, manage daily logistics, ensure fleet readiness, and drive exceptional member and employee experiences at on-site locations.

You will supervise certification, training, scheduling, and payroll, while maintaining budgets, KPIs, and fleet condition. Strong communication, organization, and problem-solving are essential, with occasional travel within the district.