Dock Experience Leader: Member & Fleet Champion

Brunswick; United States; On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Wellness program

Product purchase discounts

Job summary

Brunswick, a global marine leader, seeks a Dock Experience Manager to lead the Freedom Boat Club operations at the location level, ensuring exemplary member and staff experiences while upholding fleet readiness and brand standards.

You will manage dock staff, scheduling, safety, and payroll, travel to district locations, and drive continuous improvement in operations, inventory, and customer satisfaction across multiple marinas.

Qualifications

• Pass a background check and drug screen.
• High school diploma or equivalent.
• Associate’s or Vocational degree.
• Must be at least 21 years of age.
• Valid driver’s license.
• Strong verbal and written communication and people skills.
• Must be a self-starter and capable of working unsupervised.
• Managerial and diplomacy skills.
• Organizational skills and attention to detail.
• Analytical, decision-making, and problem-solving skills.
• Proficient in Microsoft Office Suite or related software.

Responsibilities

• Hire, train, and supervise all dock level personnel to ensure our members receive the highest level of service at all locations.
• Ensure all dock staff have proper certifications and up-to-date training.
• Ensure all best practices and SOPs are communicated and adhered to as detailed in our dock staff manual, policies and procedures, and knowledge resources.
• Develop monthly dock staff schedule to maximize efficiency and review and approve payroll; you should insert yourself into the schedule for a regular dock day cadence.
• Travel to locations within the district to support employees, monitor departmental efficiencies, and ensure fleet is maintained to brand standards.
• Maintain a cooperative, team attitude in working with supervisors and fellow employees to drive positive employee engagement.
• Hold employees consistently accountable to performance management expectations and complete annual performance evaluations.
• Ensure adequate inventory and supply levels are being maintained at each location.
• Correspond with members on all location related issues including but not limited to complaints, fuel disputes, vessel damages and miscellaneous dock charges.
• Investigate member misconduct and complete all incident reports.
• Responsible for member satisfaction and retention; Review general member concerns and analyze Qualtrics member feedback on a regular basis and take appropriate action as required.
• Ensure fleet condition is up to brand standards and in constant state of readiness using Fleetio, the fleet software system, and best practices.
• Ensure employees are completing tasks in Fleetio including inspections, issues/incidents, work orders, inventory, and ordering parts/supplies to ensure all needs are being addressed in a timely manner.
• Create and execute a weekly cleaning and maintenance schedule to ensure all vessels are maintained at the best possible condition; Take ownership of one model vessel per location.
• Submit work orders to the Maintenance Operations Center to ensure all fleet needs are being addressed in a timely manner.
• Maintain KPIs at each location including reservation reports, usage reports, and time sheets.
• Maintain and manage operating budget and control costs for each location.
• Maintain accurate fuel logs and ensure all vessels are fueled regularly.
• Acquaint yourself with local marina managers/harbor master’s and promote a positive working relationship in all marinas.
• Become familiar with local waterways and popular boating destinations surrounding your club and adhere to all safety policies
• Provide process improvement input and suggestions to your manager
• Ensure personal appearance and uniform guidelines are being adhered to
• Responsible for all safety performance at each location; Operate within prescribed safety SOPs, and proactively ensure member and employee safety
• Lead dock staff all hand’s meetings
• All other duties as assigned

Skills

Verbal and written communication

People skills

Self-starter

Managerial and diplomacy

Organizational skills

Analytical/problem solving

Calm under pressure

Education

High school diploma or equivalent

Associate’s or Vocational degree

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Brunswick, a global marine leader, seeks a Dock Experience Manager to lead the Freedom Boat Club operations at the location level, ensuring exemplary member and staff experiences while upholding fleet readiness and brand standards.

You will manage dock staff, scheduling, safety, and payroll, travel to district locations, and drive continuous improvement in operations, inventory, and customer satisfaction across multiple marinas.