Dock Experience Leader: Fleet & Member Experience

Brunswick Corporation; Naples (FL); Vor Ort; USD 47.000 - 65.000; Vollzeit

Benefits dieser Stelle

Medical benefits

401(k) with company match

Wellbeing program

Product purchase discounts

Zusammenfassung

Brunswick Corporation, a global marine leader, is seeking a Dock Experience Manager within Freedom Boat Club. This full-time role leads location-level operations, ensuring exceptional member and employee experiences while maintaining fleet readiness and adherence to safety standards.

You will hire and train dock staff, coordinate schedules, manage budgets, and drive customer satisfaction across multiple locations.

Qualifikationen

• Background check and drug screen required.
• High school diploma or equivalent.
• Associate’s or Vocational degree.
• Must be at least 21 years of age.
• Valid driver’s license.
• Ability to stay calm during peak activity.
• Strong verbal and written communication and people skills.
• Self-starter able to work unsupervised.
• Managerial and diplomacy skills.
• Organizational skills and attention to detail.
• Analytical, decision-making and problem-solving skills.
• Proficient in Microsoft Office Suite or related software.

Aufgaben

• Hire, train and supervise dock staff to deliver high service levels at all locations.
• Ensure staff have current certifications and training.
• Maintain safety and SOP compliance across docks and fleets.
• Create monthly staff schedules and manage payroll.
• Travel to locations within the district to support operations.
• Monitor fleet readiness and brand standards using Fleetio.
• Manage inventory and supplies at each location.
• Address member concerns and incidents promptly.
• Lead dock staff meetings and drive performance evaluations.
• Maintain KPIs and operating budgets for each location.

Kenntnisse

Staff supervision

Leadership

Customer service

People skills

Ausbildung

High school diploma

Associate/ Vocational degree

Bachelor’s degree

Tools

Fleetio

Microsoft Office Suite

Jobbeschreibung

Brunswick Corporation, a global marine leader, is seeking a Dock Experience Manager within Freedom Boat Club. This full-time role leads location-level operations, ensuring exceptional member and employee experiences while maintaining fleet readiness and adherence to safety standards.

You will hire and train dock staff, coordinate schedules, manage budgets, and drive customer satisfaction across multiple locations.