Dock & Door Field Service Tech

Socket.dev; Charlotte (NC); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Family-oriented environment

Defined career progression

Tuition reimbursement

401(k) matched

Paid vacation & sick time

Yearly tool & boot allowance

Quarterly Tech POD Incentives

Medical/dental/vision insurance

Uniforms with washing service

Paternity & maternity leave

Job summary

LiftOne is seeking an experienced Dock and Door Road Technician in Charlotte, NC to troubleshoot, diagnose, repair loading dock and door systems and perform preventative maintenance. You will manage company vehicle, parts inventory, and on-site service calls.

The role requires welding certification or progress toward it, strong customer-service skills, and a valid driver's license. On-site work and safety compliance are essential, with growth opportunities within our service team.

Qualifications

• High school diploma, GED, or tech school graduate preferred.
• Must be a certified welder or able to obtain certification within the first 30 days of being hired.
• Successful completion of the welder apprentice level or three years welding experience.
• Ability to read and comprehend regulations and instructions written in the locally applicable language(s).
• Ability to perform duties at elevated heights; valid driver license and clean driving record.
• Demonstrates exceptional customer service skills.

Responsibilities

• Identifying the general problem based on customer concern and testing to locate the failure.
• Completing the appropriate repairs in the safest and most efficient manner and testing the equipment to ensure it is working properly.
• Driving to and from locations to address on-site needs the customer.
• Making necessary repairs (with customer approval) and other basic maintenance as needed.
• Processing the necessary documentation at the completion of each job, ensuring all parts are accounted for, time is properly documented, and each repair is itemized.
• Follows all safety procedures in performing work as well as company policies.
• Properly identify and order all necessary replacement parts.
• Other duties may be assigned.

Skills

Customer service

Reading comprehension

Basic computer skills

Valid driver’s license

Education

High school diploma or GED

Welding certification

Welder apprentice level or 3 years welding

Ability to read regulations (local language)

Ability to lift 25 pounds and work at height

Tools

Microsoft Windows

Apple iOS/macOS

Job description

LiftOne is seeking an experienced Dock and Door Road Technician in Charlotte, NC to troubleshoot, diagnose, repair loading dock and door systems and perform preventative maintenance. You will manage company vehicle, parts inventory, and on-site service calls.

The role requires welding certification or progress toward it, strong customer-service skills, and a valid driver's license. On-site work and safety compliance are essential, with growth opportunities within our service team.