DMV - Vehicle Services Title Agent

nc; North Carolina; On-site; USD 39,000 - 69,000; Full time

Job summary

The North Carolina Department of Transportation’s Agency Dept of Transportation, Division of Motor Vehicles, seeks a Program Coordinator I (S) in Raleigh to deliver exceptional customer service at the Central Services Office. You will assist customers with vehicle registrations and apply NC statutes and policies governing titles and credentials.

This role demands strong technical, administrative, and customer service skills, with responsibility for processing titles, registrations, and related

Qualifications

• Bachelor's degree from an accredited institution or equivalent combination of education and experience.
• Experience with customer service, data processing, and policy interpretation.
• Ability to apply state statutes and procedures related to motor vehicle titles and registrations.

Responsibilities

• Assist customers with vehicle registrations, title transactions, and related credentials.
• Apply NC General Statutes, policies, and procedures for titles and registrations.
• Issue license plates in accordance with requirements.
• Process requests for crash reports and provide access to driving/registration records with confidentiality.
• Accept and process payments for penalties, fees, and transactions.
• Provide accurate, courteous, and professional service within legal guidelines.
• Perform other duties assigned by the manager to support unit operations.

Skills

Customer service

Administrative skills

Data entry

Policy interpretation

Cash handling

Education

Bachelor's degree

Tools

Mainframe database

Calculator

Fax machine

Copier

Job description

Agency Dept of Transportation

Division of Motor Vehicles

Program Coordinator I (S)

Position Number 60029906

Grade NC08

About Us

It's the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.

The primary purpose of this position is to provide exceptional customer service at the Raleigh Central Services Office by assisting customers with the registration of vehicles in the State of North Carolina. This position requires strong technical, administrative, and customer service skills, as well as extensive knowledge of the North Carolina General Statutes, policies, and procedures governing the issuance of North Carolina titles and other official credentials.

Key Responsibilities

• Assist customers with vehicle registrations, title transactions, and the issuance of other North Carolina credentials.
• Apply and interpret applicable North Carolina General Statutes, policies, and procedures related to motor vehicle titles and registrations.
• Issue official, special, and personalized license plates in accordance with established requirements.
• Process requests for crash reports and provide customers with access to driving and vehicle registration records while adhering to applicable Federal Privacy Act requirements and confidentiality guidelines.
• Accept and process payments for driver license penalties, fees, and other applicable transactions.
• Provide accurate, courteous, and professional service to customers while ensuring transactions are completed efficiently and in compliance with applicable laws, policies, and procedures.
• Perform other duties and responsibilities assigned by the manager to support the effective and efficient operation of the unit.

The program area for this position includes one or more of the following: working knowledge of DMV general statutes, policies and procedures, and/or working knowledge of vehicle registration procedures.

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range: NC08 $39,244 - $68,679

• Experience with a personal computer and mainframe database.
• Experience using a calculator, workstation laser printer, fax machine & copier.
• Experience recording, compiling, summarizing & analyzing data.
• Experience examining titles, reviewing information to determine compliance with applicable laws, rules, or regulations to resolve a complex or special processing matter.
• Experience explaining & interpreting policies, regulations, & programs; and balancing a cash drawer.

Minimum Education and Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree from an appropriately accredited institution; or an equivalent combination of education and experience.

In accordance with the Governor's Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

EEO Statement

T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.