DMV - Vehicle Services Title Agent

State of North Carolina - Department of Transportation; North Carolina; On-site; USD 39,000 - 69,000; Full time

Job summary

The State of North Carolina Department of Transportation seeks a Program Coordinator I (S) to provide exceptional customer service at the Raleigh Central Services Office by assisting customers with vehicle registrations and related transactions.

The role requires strong technical, administrative, and customer service skills, along with knowledge of NC General Statutes, policies, and procedures guiding titles and other credentials. Salary range provided and opportunities to support DMV operations.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Strong knowledge of NC DMV statutes, policies, and procedures.
• Experience interpreting policies and regulations and providing accurate customer service.
• Ability to handle payments and maintain confidentiality.

Responsibilities

• Assist customers with vehicle registrations, title transactions, and credentials.
• Apply NC General Statutes and DMV policies to transactions.
• Issue license plates per requirements.
• Process requests for crash reports and provide access to driving/registration records per privacy laws.
• Accept and process payments for penalties and fees.
• Deliver courteous, professional service and ensure compliant transactions.
• Perform additional duties as assigned.

Skills

Customer service

Data analysis

Policy interpretation

Cash handling

Office software

Education

Bachelor’s degree or equivalent

Tools

Mainframe database

Calculator

Fax machine

Printer

Job description

AgencyDept of TransportationDivisionDivision of Motor VehiclesJob Classification TitleProgram Coordinator I (S)Position Number60029906GradeNC08About UsIt’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.Description of WorkPlease note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.The primary purpose of this position is to provide exceptional customer service at the Raleigh Central Services Office by assisting customers with the registration of vehicles in the State of North Carolina. This position requires strong technical, administrative, and customer service skills, as well as extensive knowledge of the North Carolina General Statutes, policies, and procedures governing the issuance of North Carolina titles and other official credentials.Key Responsibilities• Assist customers with vehicle registrations, title transactions, and the issuance of other North Carolina credentials.• Apply and interpret applicable North Carolina General Statutes, policies, and procedures related to motor vehicle titles and registrations.• Issue official, special, and personalized license plates in accordance with established requirements.• Process requests for crash reports and provide customers with access to driving and vehicle registration records while adhering to applicable Federal Privacy Act requirements and confidentiality guidelines.• Accept and process payments for driver license penalties, fees, and other applicable transactions.• Provide accurate, courteous, and professional service to customers while ensuring transactions are completed efficiently and in compliance with applicable laws, policies, and procedures.• Perform other duties and responsibilities assigned by the manager to support the effective and efficient operation of the unit.The program area for this position includes one or more of the following: working knowledge of DMV general statutes, policies and procedures, and/or working knowledge of vehicle registration procedures.Knowledge Skills and Abilities/Management PreferencesSalary Grade and Salary Range: NC08 $39,244 - $68,679Management prefers applicants with the following:Experience with a personal computer and mainframe database.Experience using a calculator, workstation laser printer, fax machine & copier.Experience recording, compiling, summarizing & analyzing data.Experience examining titles, reviewing information to determine compliance with applicable laws, rules, or regulations to resolve a complex or special processing matter.Experience explaining & interpreting policies, regulations, & programs; and balancing a cash drawer.Minimum Education and ExperienceSome state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of education and experience.In accordance with the Governor’s Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.EEO StatementT he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.Recruiter:Sharon AsheEmail:[e-mail]