DMV - Vehicle Services Title Agent

NCDOT; Raleigh (NC); Hybrid; USD 39,000 - 69,000; Full time

Job summary

NCDOT in Raleigh is seeking a Program Coordinator I (S) to assist customers with vehicle registrations and title transactions at the Raleigh Central Services Office.

This role requires knowledge of NC General Statutes governing titles, accurate processing of payments and license plates, and strong customer service and administrative skills, with emphasis on compliance and confidentiality.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Experience interpreting policies, regulations and programs; and balancing a cash drawer.
• Experience recording, compiling, summarizing & analyzing data.
• Experience with personal computers and mainframe databases.

Responsibilities

• Assist customers with vehicle registrations, title transactions, and issuance of credentials.
• Apply and interpret NC General Statutes, policies, and procedures related to motor vehicle titles and registrations.
• Issue official, special, and personalized license plates per requirements.
• Process requests for crash reports and provide access to driving records while protecting privacy.
• Accept and process payments for penalties, fees, and other transactions.
• Provide accurate, courteous service and ensure transactions comply with laws and procedures.
• Perform other duties as assigned by the manager.

Skills

PC & mainframe database

Data entry & analytics

Regulatory interpretation

Cash handling

Customer service

Education

Bachelor's degree or equivalent

Job description

## DMV - Vehicle Services Title AgentApply: Wake County, NC: Full time: Posted Today: End Date: October 21, 2026 (6 days left to apply): JR-126292**Agency**Dept of Transportation**Division**Division of Motor Vehicles**Job Classification Title**Program Coordinator I (S)**Position Number**60029906**Grade**NC08**About Us**It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.**Description of Work**Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date. The primary purpose of this position is to provide exceptional customer service at the Raleigh Central Services Office by assisting customers with the registration of vehicles in the State of North Carolina. This position requires strong technical, administrative, and customer service skills, as well as extensive knowledge of the North Carolina General Statutes, policies, and procedures governing the issuance of North Carolina titles and other official credentials. Key Responsibilities • Assist customers with vehicle registrations, title transactions, and the issuance of other North Carolina credentials. • Apply and interpret applicable North Carolina General Statutes, policies, and procedures related to motor vehicle titles and registrations. • Issue official, special, and personalized license plates in accordance with established requirements. • Process requests for crash reports and provide customers with access to driving and vehicle registration records while adhering to applicable Federal Privacy Act requirements and confidentiality guidelines. • Accept and process payments for driver license penalties, fees, and other applicable transactions. • Provide accurate, courteous, and professional service to customers while ensuring transactions are completed efficiently and in compliance with applicable laws, policies, and procedures. • Perform other duties and responsibilities assigned by the manager to support the effective and efficient operation of the unit. The program area for this position includes one or more of the following: working knowledge of DMV general statutes, policies and procedures, and/or working knowledge of vehicle registration procedures.**Knowledge Skills and Abilities/Management Preferences**Salary Grade and Salary Range: NC08 $39,244 - $68,679 **Management prefers applicants with the following:*** Experience with a personal computer and mainframe database.* Experience using a calculator, workstation laser printer, fax machine & copier.* Experience recording, compiling, summarizing & analyzing data.* Experience examining titles, reviewing information to determine compliance with applicable laws, rules, or regulations to resolve a complex or special processing matter.* Experience explaining & interpreting policies, regulations, & programs; and balancing a cash drawer. **Minimum Education and Experience**Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of education and experience. **In accordance with the Governor’s** **Executive Order 303****, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.** **It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.****EEO Statement**The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.