DMV - Admin Specialist - LISR

nc; North Carolina; Presencial; USD 39 000 - 69 000; Tempo integral

Resumo da oferta

The North Carolina Department of Transportation is seeking an Administrative Specialist I (NS) to handle liability insurance safety tasks, process suspension requests, and support vehicle registration and driver license matters. Candidates should demonstrate strong communication, data handling, and policy knowledge.

Salary range is $39,244 to $68,679 for NC08, with emphasis on accurate processing and customer service.

Qualificações

• High school diploma or GED plus two years of related administrative experience.
• Ability to explain policies and procedures to a diverse clientele.
• Experience analyzing, interpreting, and maintaining reports and data.
• Proficiency with Outlook, Excel and Word; multitask between phone and computer systems.

Responsabilidades

• Determine whether driving privileges should be suspended after a motor vehicle accident.
• Process suspension requests and releases from customers, insurers, attorneys, and courts.
• Provide customer service on vehicle registration and driver license issues.
• Demonstrate effective processing, decision making, and verbal/written communication skills.

Conhecimentos

Customer service

Multitasking

Data reporting

Policy explanation

Formação académica

High school diploma or GED

Two years related administrative experience

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Agency

Dept of Transportation

Division

Division of Motor Vehicles

Job Classification Title

Administrative Specialist I (NS)

Position Number

60030758

Grade

NC08

About Us

It's the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.

This is an anticipated vacancy.

The Liability Insurance Safety Administrative Specialist is responsible for determining whether driving privileges should be suspended for Failing to Deposit Security with the Division following a motor vehicle accident. The selected candidate will be required to process suspension requests and releases from customers, subrogation and insurance companies, attorneys, and the local, district, and federal court system.

The Liability Insurance Safety Administrative Specialist will provide customer service on vehicle registration as well as driver license issues. The selected candidate will need to obtain working knowledge of the laws, rules, and regulations related to driving privileges and registration. The selected candidate will also need to demonstrate effective processing, decision making, and verbal and written communication skills.

Candidates with the following skills encouraged to apply:

• Experience providing customer service by phone and in person, including explaining policies and procedures to a diverse clientele.


• Proficiency with Microsoft Office applications (Outlook, Excel, Word) and experience analyzing, interpreting, and maintaining data and reports.


• Demonstrated ability to multitask effectively between phone and computer systems.

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range: NC08 - $39,244 - $68,679

Management prefers applicants with the following:

• Experience explaining policies and procedures to a diverse clientele, both in person and over the telephone.


• Working knowledge of Microsoft Office applications (Outlook, Excel, Word).


• Experience analyzing, interpreting, and maintaining reports and/or data.


• Demonstrated ability to multitask effectively between phone and computer systems.


• Experience maintaining professional relationships with internal and external stakeholders.

Minimum Education and Experience

Some state job postings say you can qualify by an \"equivalent combination of education and experience.\" If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

In accordance with the Governor's Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Tameka Wanete Lynch

Email:

[e-mail]