DMV - Vehicle Services Title Agent

North Carolina Association of Official Court Reporters; Raleigh (NC); Hybrid; USD 39,000 - 69,000; Full time

Job summary

The North Carolina Department of Transportation’s Wake County DMV unit seeks a Program Coordinator I to provide exceptional customer service in vehicle registrations and title transactions. You will apply state statutes and DMV policies, issue plates, handle records requests, and process payments with accuracy and integrity.

Minimum education is a bachelor’s degree or equivalent, with experience in data handling, title review, and customer service.

Qualifications

• Bachelor’s degree or equivalent combination of education/experience.
• Experience with PC and mainframe databases.
• Experience recording, compiling, summarizing & analyzing data.
• Experience examining titles for compliance with laws, rules, or regulations.
• Experience explaining/policing policies and balancing a cash drawer.

Responsibilities

• Assist customers with vehicle registrations and title transactions.
• Apply NC General Statutes, policies, and procedures for titles/registrations.
• Issue official license plates per requirements.
• Process requests for crash reports and provide access to records.
• Accept and process payments for penalties, fees, and transactions.
• Provide courteous, professional service in compliance with laws and procedures.

Skills

PC & mainframe

Data analysis

Cash handling

Policy interpretation

Education

Bachelor’s degree

Tools

Calculator

Laser printer

Fax machine

Copier

Job description

## DMV - Vehicle Services Title AgentApply: Wake County, NC: Full time: Posted Today: End Date: October 21, 2026 (6 days left to apply): JR-126292**Agency**Dept of Transportation**Division**Division of Motor Vehicles**Job Classification Title**Program Coordinator I (S)**Position Number**60029906**Grade**NC08**About Us**It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.**Description of Work**Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date. The primary purpose of this position is to provide exceptional customer service at the Raleigh Central Services Office by assisting customers with the registration of vehicles in the State of North Carolina. This position requires strong technical, administrative, and customer service skills, as well as extensive knowledge of the North Carolina General Statutes, policies, and procedures governing the issuance of North Carolina titles and other official credentials. Key Responsibilities • Assist customers with vehicle registrations, title transactions, and the issuance of other North Carolina credentials. • Apply and interpret applicable North Carolina General Statutes, policies, and procedures related to motor vehicle titles and registrations. • Issue official, special, and personalized license plates in accordance with established requirements. • Process requests for crash reports and provide customers with access to driving and vehicle registration records while adhering to applicable Federal Privacy Act requirements and confidentiality guidelines. • Accept and process payments for driver license penalties, fees, and other applicable transactions. • Provide accurate, courteous, and professional service to customers while ensuring transactions are completed efficiently and in compliance with applicable laws, policies, and procedures. • Perform other duties and responsibilities assigned by the manager to support the effective and efficient operation of the unit. The program area for this position includes one or more of the following: working knowledge of DMV general statutes, policies and procedures, and/or working knowledge of vehicle registration procedures.**Knowledge Skills and Abilities/Management Preferences**Salary Grade and Salary Range: NC08 $39,244 - $68,679 **Management prefers applicants with the following:*** Experience with a personal computer and mainframe database.* Experience using a calculator, workstation laser printer, fax machine & copier.* Experience recording, compiling, summarizing & analyzing data.* Experience examining titles, reviewing information to determine compliance with applicable laws, rules, or regulations to resolve a complex or special processing matter.* Experience explaining & interpreting policies, regulations, & programs; and balancing a cash drawer. **Minimum Education and Experience**Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of education and experience. **In accordance with the Governor’s** **Executive Order 303****, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.** **It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.****EEO Statement**The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.