DMV Customer Service & Registration Specialist

MaineGuide; Augusta (ME); On-site; USD 25,000 - 35,000; Full time

Job summary

The Disability Application Associate position with the Department of the Secretary of State (Bureau of Motor Vehicles) is based in Augusta, Maine. The role supports registration-related inquiries, handling a high volume of calls, email, and in-person interactions with attention to detail and compliance with Title 29-A laws.

Responsibilities include processing documents, maintaining records, generating reports, and assisting the Registration Department to ensure efficient service for customers

Qualifications

• Experience delivering high-quality customer service to the public.
• Ability to handle complex inquiries and process paperwork accurately.
• Knowledge of Maine Motor Vehicle Statute Title 29-A is a plus.
• Authorized to work in the United States; visa sponsorship not available.

Responsibilities

• Receive and review mail and email from customers to respond to inquiries and process required paperwork. Review and process applications and compliance documents while managing related inbox requests through Outlook. Respond to written, telephone, and in-person customer inquiries, and collect, validate, and reconcile revenue. Verify, enter, and update computer records while identifying and resolving data issues and addressing quality control concerns.
• Assist with calls for the Registration Department, including reviewing and verifying registration documents, creating reports and correspondence, and certifying agency records.
• Maintain a positive attitude when handling discrepancies, and demonstrate patience and adaptability with new processes, standards, and changing priorities.

Skills

Customer service excellence

High-volume readiness

Team collaboration

Adaptability

Attention to detail

Clear communication

Problem-solving

Professionalism

Education

Office/administrative support training

Customer service experience

Tools

Microsoft Word

Excel

Access

Outlook

PowerPoint

Internet

Job description

The Disability Application Associate position with the Department of the Secretary of State (Bureau of Motor Vehicles) is based in Augusta, Maine. The role supports registration-related inquiries, handling a high volume of calls, email, and in-person interactions with attention to detail and compliance with Title 29-A laws.

Responsibilities include processing documents, maintaining records, generating reports, and assisting the Registration Department to ensure efficient service for customers