DMV Title & Lien Specialist

LoanMart; Los Angeles (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Espresso bar and breakfast

Grab-and-go snacks

Lunch catered every Tuesday

Top-tier medical, dental, vision plans

Free life insurance and for-purchase…

401(k)

Employee Assistance Programs

Multiple paid time off programs

Job summary

LoanMart is seeking a detail-oriented Title Department administrator to ensure accurate lien status updates and timely title releases for auto title loans. The role emphasizes precision in documentation, communication with customers, third parties, and the DMV, and may involve travel to DMV offices.

You will work onsite with a supportive team. We value strong written and verbal communication, reliability in administrative tasks, and at least one year of sales or call center experience.

Qualifications

• Ability to communicate clearly, concisely and professionally (both verbally and in writing).
• Proven ability to produce accurate, error-free administrative work.
• Consistent record of precision and reliability in administrative tasks.
• Strong written communication skills for formal and technical audiences.
• At least one year of sales, telemarketing or call center experience.

Responsibilities

• Achieve monthly title acquisition goals, both as an individual and as a team to reduce title delinquencies; follow up with customers and third parties to update and obtain information on title lien statuses
• Resolve title-related requests, inquiries, and discrepancies for customers, other departments, finance companies, or the DMV.
• Consult with the Legal Department to identify lien reinstatement opportunities on accounts lacking the proper lien status.
• Provide detailed documentation of account and lien activity using reports and internal systems.
• Mail documents to customers and third parties.
• May require driving to local DMV to process lien/title requests, pay fees, or pick up or deliver documents.

Skills

Attention to detail

Clear written and verbal communication

Administrative accuracy

Reliability and precision

Sales/call center experience

Bilingual English/Spanish preferred

Job description

LoanMart is seeking a detail-oriented Title Department administrator to ensure accurate lien status updates and timely title releases for auto title loans. The role emphasizes precision in documentation, communication with customers, third parties, and the DMV, and may involve travel to DMV offices.

You will work onsite with a supportive team. We value strong written and verbal communication, reliability in administrative tasks, and at least one year of sales or call center experience.