Auto Title / DMV Specialist

LoanMart; Los Angeles (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Espresso bar and breakfast

Grab-and-go snacks

Lunch catered every Tuesday

Top-tier medical, dental, vision plans

Free life insurance and for-purchase…

401(k)

Employee Assistance Programs

Multiple paid time off programs

Job summary

LoanMart is seeking a detail-oriented Title Department administrator to ensure accurate lien status updates and timely title releases for auto title loans. The role emphasizes precision in documentation, communication with customers, third parties, and the DMV, and may involve travel to DMV offices.

You will work onsite with a supportive team. We value strong written and verbal communication, reliability in administrative tasks, and at least one year of sales or call center experience.

Qualifications

• Ability to communicate clearly, concisely and professionally (both verbally and in writing).
• Proven ability to produce accurate, error-free administrative work.
• Consistent record of precision and reliability in administrative tasks.
• Strong written communication skills for formal and technical audiences.
• At least one year of sales, telemarketing or call center experience.

Responsibilities

• Achieve monthly title acquisition goals, both as an individual and as a team to reduce title delinquencies; follow up with customers and third parties to update and obtain information on title lien statuses
• Resolve title-related requests, inquiries, and discrepancies for customers, other departments, finance companies, or the DMV.
• Consult with the Legal Department to identify lien reinstatement opportunities on accounts lacking the proper lien status.
• Provide detailed documentation of account and lien activity using reports and internal systems.
• Mail documents to customers and third parties.
• May require driving to local DMV to process lien/title requests, pay fees, or pick up or deliver documents.

Skills

Attention to detail

Clear written and verbal communication

Administrative accuracy

Reliability and precision

Sales/call center experience

Bilingual English/Spanish preferred

Job description

WHAT WE DO:

LoanMart provides fast, professional assistance to financially stressed or credit-challenged borrowers. Our place in the community was built over twenty-five years, growing from a family-owned single storefront in Van Nuys into the largest auto title lender in California.

ABOUT THE POSITION-

The Title Department ensures that LoanMart is properly listed and released as a lienholder on vehicle title records when customers request an Auto Title Loan.

JOB DUTIES-

• Achieve monthly title acquisition goals, both as an individual and as a team to reduce title delinquencies: Follow up with customers and third parties to update and obtain as much information regarding title lien statuses
• Resolve title-related requests/inquiries/discrepancies for customers, other department members, finance companies and/or the Department of Motor Vehicles.
• Consult with the Legal Department to identify possible recovery or lien reinstatement opportunities on accounts lacking the proper lien status.
• Provide detailed documentation of account and/or lien activity utilizing reports and internal systems.
• Mail documents to customers and third parties.
• Assist with additional duties as needed.
• May require driving to local Department of Motor Vehicles to process lien/title requests, pay fees, or pick up or deliver documents to the DMV.

JOB REQUIREMENTS-

• We value a strong work ethic, attention to detail, and the ability to handle complexity. Here's what you'll need:
• Ability to communicate clearly, concisely and professionally (both verbally and in writing)
• Proven ability to produce accurate, error-free administrative work
• Consistent record of precision and reliability in administrative tasks
• Strong written communication skills for formal and technical audiences
• Weekends and overtime as needed to meet monthly performance goals
• Must have at least one year of sales, telemarketing or call center experience.
• Valid driver license, reliable personal vehicle, and valid vehicle insurance
• Previous experience with California DMV Lien implementation/release process is highly desirable.
• Bilingual in English/Spanish preferred, but not required.

STRUCTURE:

This is a full-time, onsite position. Position start time will rotate between 7 a.m., 8 a.m., and 8:30 a.m. on a weekly basis.

Casual dress code. We value individuality and personal preference- wear what fits your lifestyle.

• Employees enjoy a complimentary espresso bar, breakfast, and grab-and-go snacks.
• Lunch is catered lunches every Tuesday.
• Health matters- We offer top tier medical, dental, vision plans.
• Free life Insurance and for-purchase supplemental insurance plans are also available.
• 401(k), Employee Assistance Programs.
• Multiple paid time off programs.

WORKING AT LOANMART:

Employees enjoy a work environment that rewards performance and celebrates accomplishments. We do not tie up good ideas in a bureaucratic maze; good ideas come from everywhere, and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an objective. If you're driven and meet the qualifications above, we want to hear from you.

To learn more about the loans we market and service, visit our websites at https://www.800loanmart.com/ and https://www.choicecash.com/.

LoanMart will consider qualified applicants with criminal histories in a manner consistent with state rules and regulations.