DMV Team Lead - Customer Service & Compliance

City of Hampton; Hampton (VA); On-site; USD 60,000 - 75,000; Full time

Job summary

The City of Hampton’s Treasury Department is seeking a DMV Team Lead to supervise daily operations and deliver exceptional service to residents.

You will oversee DMV transactions including vehicle registrations, titles, permits, and related services, leading by example and promoting accuracy.

The ideal candidate will ensure compliance with state laws, foster a positive customer experience, and support staff through training and professional development.

Qualifications

• Associates Degree in accounting or related field from an accredited college or University.
• Minimum of 5 years’ work experience in processing DMV functions, customer service, clerical work or cashiering, or government services.
• Any acceptable combination of experience and education which qualifies the applicant for the more specific requirements outlined above.

Responsibilities

• Oversee daily DMV operations and transactions (registrations, titles, permits).
• Ensure accurate processing and compliance with state laws and city policies.
• Deliver exceptional customer service and foster a positive customer experience.

Job description

The City of Hampton’s Treasury Department is seeking a DMV Team Lead to supervise daily operations and deliver exceptional service to residents.

You will oversee DMV transactions including vehicle registrations, titles, permits, and related services, leading by example and promoting accuracy.

The ideal candidate will ensure compliance with state laws, foster a positive customer experience, and support staff through training and professional development.