Deputy I Commissioner of Revenue

City of Hampton; Hampton (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

The City of Hampton seeks a Deputy Commissioner of the Revenue to support residents and businesses by handling personal property, business, and income tax questions, coordinating assessments, and processing returns. The role involves telephone and in-person taxpayer interaction, research, and problem resolution.

Responsibilities include auditing property returns, issuing assessments, and supporting DMV Select operations.

Qualifications

• Minimum one year of full-time equivalent experience in customer service
• Experience working in local, state, or federal agencies or closely related experience
• Effective communication with internal and external customers

Responsibilities

• Assist citizens with personal property, business, and income tax questions
• Coordinate personal property assessments using DMV records and NADA appraisal guides
• Prepare, receive, and process Virginia income tax returns and support electronic filing of federal returns
• Research and resolve taxpayer concerns via phone, email, and in person
• Support DMV Select operations, including auditing and shipping daily paperwork
• Analyze and audit Business Personal Property returns, depreciation schedules, and asset lists; initiate collection actions for delinquent accounts and issue statutory assessments
• Draft and distribute excise tax notifications and business license renewal materials
• Locate updated addresses for returned mail or delinquent accounts
• Interview taxpayers and handle complex inquiries requiring interpretation of tax laws and codes

Skills

Customer service

Communication skills

Education

High school diploma or GED with college coursework in finance or related field

Job description

Join our team and help support Hampton’s residents and local businesses!

The Deputy Commissioner of the Revenue plays a key role in assisting taxpayers, processing tax assessments, and ensuring accurate and efficient revenue operations. This is a great opportunity for someone who enjoys customer service, detailed administrative work, and learning the ins and outs of local taxation.

Typical task:

• Assist citizens with personal property, business, and income tax questions.


• Coordinate personal property assessments using DMV records and NADA appraisal guides.


• Prepare, receive, and process Virginia income tax returns and support electronic filing of federal returns.


• Research and resolve taxpayer concerns via phone, email, and in person.


• Support DMV Select operations, including auditing and shipping daily paperwork.


• Analyze and audit Business Personal Property returns, depreciation schedules, and asset lists. Initiate collection actions for delinquent accounts and issue statutory assessments.


• Draft and distribute excise tax notifications and business license renewal materials.


• Locate updated addresses for returned mail or delinquent accounts.


• Interview taxpayers and handle complex inquiries requiring interpretation of tax laws and codes.

Minimum Requirements

• Requires high school graduation or GED, supplemented by specialized courses/training equivalent to completion of one year of college in finance or a closely related field.


• A minimum of one year of full-time equivalent experience in customer service, as well as experience working in local, State, or federal agencies in some capacity, or closely related experience.


• Must possess a valid motor vehicle operator’s license and must have and maintain a satisfactory driving record based on the City of Hampton’s criteria.


• Must successfully pass a background check before any offer of employment or promotion.

Additional Requirements

• Requires effective communication with internal and external customers.


• May require working beyond a standard 40-hour work week to include evenings and weekends.


• The incumbent may be considered “essential personnel” during City emergencies or at the direction of the City Manager, which may include long hours and unusual schedules.

\"Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement, and other benefits.\"