Department of Motor Vehicles Team Lead

City of Hampton; Hampton (VA); On-site; USD 60,000 - 75,000; Full time

Job summary

The City of Hampton’s Treasury Department is seeking a DMV Team Lead to supervise daily operations and deliver exceptional service to residents.

You will oversee DMV transactions including vehicle registrations, titles, permits, and related services, leading by example and promoting accuracy.

The ideal candidate will ensure compliance with state laws, foster a positive customer experience, and support staff through training and professional development.

Qualifications

• Associates Degree in accounting or related field from an accredited college or University.
• Minimum of 5 years’ work experience in processing DMV functions, customer service, clerical work or cashiering, or government services.
• Any acceptable combination of experience and education which qualifies the applicant for the more specific requirements outlined above.

Responsibilities

• Oversee daily DMV operations and transactions (registrations, titles, permits).
• Ensure accurate processing and compliance with state laws and city policies.
• Deliver exceptional customer service and foster a positive customer experience.

Job description

The City of Hampton’s Treasury Department is seeking a motivated and customer-focused DMV Team Lead to help oversee daily operations and deliver exceptional service to the community. This position plays an important role in assisting the public with a variety of Department of Motor Vehicles (DMV) transactions, including vehicle registrations, titles, permits, and other related services. The ideal candidate will lead by example, support efficient and accurate transaction processing, foster a positive customer experience, and ensure compliance with applicable state laws, regulations, policies, and procedures.

As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement and other benefits.

Minimum Requirements:

• Associates Degree in accounting or a related field from an accredited college or University or a closely related field of study.
• Minimum of (5) five year’s work experience in processing DMV functions, customer service, clerical work or cashiering, or government services.
• Any acceptable combination of experience and education which qualifies the applicant for this particular position may be considered for the more specific requirements outlined above.

Additional Requirements:

• Must successfully pass a background check prior to any offer of employment or promotion.
• Must possess a valid driver’s license and must have and maintain a satisfactory driver’s record based on the City of Hampton’s criteria.
• The incumbent may be considered “essential personnel” during city emergency situations, or at the direction of the City Manager or designee which may include long hours and unusual schedules.