Customer Service Center Lead - Floater (Tidewater District)

Commonwealth of VA Careers; Hampton (VA); On-site; USD 47,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid holidays

Paid time off

Job summary

Commonwealth of Virginia DMV seeks a Work Leader Floater to supervise customer service centers across the Tidewater District, including Hampton and nearby locations. You will guide frontline staff, handle complex transactions, ensure regulatory compliance, and mentor team members to deliver courteous service.

The role requires strong leadership, excellent communication, and the ability to adapt to a dynamic public-service environment. Competitive benefits and a stable state salary are offered.

Qualifications

• Strong understanding of effective customer service strategies, including conflict resolution.
• Knowledge of motor vehicle laws and DMV regulations.
• Proficiency in financial procedures, including fee processing and documentation.
• Awareness of privacy standards for handling and protecting sensitive customer information.
• Familiarity with DMV operational procedures, including customer transactions and documentation requirements.
• Ability to interpret and apply complex regulations to ensure compliance and proper service delivery.
• Proficiency in Microsoft Office Suite, DMV-specific software, and other technical tools to manage operations.
• Strong organizational and multitasking skills to manage daily operations efficiently in a high-pressure environment.
• Communication skills for clear and effective interactions with team members, customers, and stakeholders.

Responsibilities

• Lead CSC staff and oversee complex transactions across multiple locations.
• Mentor staff; ensure compliance with DMV regulations.
• Act as liaison between management and frontline employees.
• Maintain accurate service delivery and customer satisfaction.

Skills

Customer service strategies

Regulatory knowledge

Financial procedures

Privacy standards

DMV operations

Regulation interpretation

Microsoft Office/DMV software

Organizational multitasking

Clear communication

Tools

Microsoft Office Suite

DMV-specific software

Job description

Commonwealth of Virginia DMV seeks a Work Leader Floater to supervise customer service centers across the Tidewater District, including Hampton and nearby locations. You will guide frontline staff, handle complex transactions, ensure regulatory compliance, and mentor team members to deliver courteous service.

The role requires strong leadership, excellent communication, and the ability to adapt to a dynamic public-service environment. Competitive benefits and a stable state salary are offered.