DMV Operations Lead — Customer Service Champion

City of Hampton, VA; Hampton (VA); On-site; USD 55,000 - 80,000; Full time

Job summary

The City of Hampton’s Treasury Department is seeking a motivated and customer-focused DMV Team Lead to help oversee daily operations and deliver exceptional service to the community. This role focuses on assisting the public with DMV transactions including registrations, titles, permits, and related services, while leading by example and ensuring compliant processing.

Ideal candidates bring an associates degree and at least five years in DMV-related work or equivalent experience, with a track

Qualifications

• Associates Degree in accounting or a related field from an accredited college or university.
• Minimum of five years’ work experience in processing DMV functions, customer service, clerical work or cashiering, or government services.
• Any acceptable combination of experience and education which qualifies the applicant for the position.

Skills

DMV processing

Customer service

Team leadership

Education

Associates Degree in accounting or related field

Job description

The City of Hampton’s Treasury Department is seeking a motivated and customer-focused DMV Team Lead to help oversee daily operations and deliver exceptional service to the community. This role focuses on assisting the public with DMV transactions including registrations, titles, permits, and related services, while leading by example and ensuring compliant processing.

Ideal candidates bring an associates degree and at least five years in DMV-related work or equivalent experience, with a track