DMV Operations Leader: Customer Service & Team Lead

Oregon Inc; Salem (OR); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness

11 paid holidays

Flexible work schedules

Job summary

The State of Oregon’s Department of Transportation seeks a Transportation Services Office Leader to guide customer service operations across DMV counters in a hybrid work setup. You will manage complex transactions, ensure staffing levels, and uphold policy compliance.

You’ll train and supervise staff, review applications, and handle sensitive documents while coordinating with the customer service manager. This role requires strong communication and leadership in a public-facing environment.

Qualifications

• Four years of public contact/customer service experience involving in-person or phone information about services and programs.
• Ability to explain and interpret rules, programs and procedures and gain compliance.
• Experience using computers to retrieve and input data; ability to collect money and make change.

Responsibilities

• Assist customers with vehicle registration and titling; interpret and apply laws, rules, regulations, and policies.
• Produce photo licenses, instruction permits, and ID cards.
• Collaborate with the customer service manager to prepare weekly staff schedules and ensure counters are staffed.
• Review and verify the validity of applications and supporting documents.
• Serve as primary contact for complex transactions and customer situations.
• Provide oversight and guidance to team members to ensure smooth counter operations.
• Complete reports and maintain records in line with policy.
• Ensure security of sensitive documents, inventory, and funds.

Skills

Customer service

Public interactions

Financial transactions

Education

Associate's degree

Job description

The State of Oregon’s Department of Transportation seeks a Transportation Services Office Leader to guide customer service operations across DMV counters in a hybrid work setup. You will manage complex transactions, ensure staffing levels, and uphold policy compliance.

You’ll train and supervise staff, review applications, and handle sensitive documents while coordinating with the customer service manager. This role requires strong communication and leadership in a public-facing environment.