DMV - Processing Agent I

nc; North Carolina; On-site; USD 39,000 - 69,000; Full time

Benefits offered by this job

Second-chance employment

Job summary

North Carolina Department of Transportation is seeking a Processing Agent I to ensure title and registration inspections for NC statutes. The role handles customer service, document reviews, payments, refunds, and record updates daily using the STARS system. Strong attention to detail and communication are essential to success.

The position offers a state salary range of NC08, with opportunities for growth and a focus on accurate processing and compliance in a public service environment.

Qualifications

• High school diploma or GED and one year of administrative experience.
• Equivalent combination of education and experience may apply.

Responsibilities

• Provide exceptional customer service for vehicle registration.
• Examine titles and registrations for accuracy.
• Detect fraudulent, altered, or suspicious documents.
• Handle payments and refunds and update records.
• Process address changes and certified records.

Skills

Customer service

Oral & written communication

Attention to detail

10-key calculator

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About Us

It's the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.

The Processing Agent I position will ensure title and registration inspections are executed in accordance with NC General Statutes. This position will be responsible, but not limited to the following:

• providing exceptional customer service to the general public in all areas of vehicle registration
• examining titles and registrations
• detecting fraudulent, altered, or suspicious documents
• handling of payments and refunds
• cancellation of title records
• completing address changes
• processing certified records

The selected candidate will utilize the STARS program on a daily basis to complete work assignments.

Salary Grade and Salary Range

Salary Grade and Salary Range: NC08 $39,244-68,679

Management Preferences

Management prefers applicants with the following:

• Experience using Microsoft Word, Excel, and Outlook
• Experience in reviewing detailed documents and records for accuracy
• Experience explaining processes and procedures in accordance with General Statues
• Experience in customer service, resolving customers issues, and communicating effectively both in oral and written form.
• Experience in using a 10-key calculator to compare and balance transactions.

Minimum Education and Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.

In accordance with the Governor's Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.