DMV - Processing Agent I

Department of Transportation; Rocky Mount (NC); Sur place; USD 39 000 - 69 000; Plein temps

Résumé du poste

The North Carolina Department of Transportation in Rocky Mount is seeking an Administrative Specialist I (S) to support vehicle title and registration processing, ensuring compliance with General Statutes and accurate record keeping. You will assist the public, examine titles and registrations, detect fraudulent documents, handle payments and refunds, and utilize the STARS system daily.

Minimum education: high school diploma or GED with one year of administrative experience; state government

Qualifications

• High school diploma or GED with one year of administrative experience.
• Experience reviewing detailed documents and records.
• Excellent customer service and communication skills.
• Experience using a 10-key calculator.

Responsabilités

• Providing exceptional customer service to the general public in all areas of vehicle registration.
• Examining titles and registrations.
• Detecting fraudulent, altered, or suspicious documents.
• Handling of payments and refunds.
• Cancellation of title records.
• Completing address changes.
• Processing certified records.

Connaissances

MS Word

MS Excel

Outlook

Document review

Customer service

10-key calculator

Formation

High school diploma or GED

Outils

STARS program

Description du poste

Agency Dept of Transportation Division Division of Motor Vehicles Job Classification Title Administrative Specialist I (S) Position Number 60029882 Grade NC08

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

The Processing Agent I position will ensure title and registration inspections are executed in accordance with NC General Statutes.

• providing exceptional customer service to the general public in all areas of vehicle registration
• examining titles and registrations
• detecting fraudulent, altered, or suspicious documents
• handling of payments and refunds
• cancellation of title records
• completing address changes
• processing certified records

The selected candidate will utilize the STARS program on a daily basis to complete work assignments.

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range: NC08 $39,244-68,679

• Experience using Microsoft Word, Excel, and Outlook
• Experience in reviewing detailed documents and records for accuracy
• Experience explaining processes and procedures in accordance with General Statues
• Experience in customer service, resolving customers issues, and communicating effectively both in oral and written form.
• Experience in using a 10-key calculator to compare and balance transactions.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

See the Education and Experience Equivalency Guide for details.

High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation.

The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina.

We are a large organization comprised of various agencies, offices, and universities, each providing important public services.

Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more.

To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website.

Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast.

State Application Resources/Frequently Asked Questions

Valuing Education and Experience

The State of North Carolina values the knowledge and experience of our jobseekers and current state employees.

Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree.

Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide.

All job postings close at 11:59pm the night before the End Date on the posting.