DMV - Processing Agent I

State of North Carolina - Department of Transportation; North Carolina; On-site; USD 39,000 - 69,000; Full time

Job summary

State of North Carolina - Department of Transportation is seeking an Administrative Specialist I (S) to ensure title and registration inspections are performed and to deliver exceptional customer service to the public in all areas of vehicle registration.

The role involves examining titles, detecting fraudulent documents, handling payments and refunds, and processing address changes and certified records, with daily use of the STARS program to complete work assignments.

Qualifications

• High school or GED diploma and one year of administrative experience; or an equivalent combination.
• Experience using Word, Excel, and Outlook.
• Experience reviewing detailed documents and records for accuracy.
• Experience in customer service and communicating effectively in writing and speech.
• Experience explaining processes in accordance with General Statutes.

Responsibilities

• Provide exceptional customer service to the general public in vehicle registration areas.
• Examine titles and registrations for accuracy and legitimacy.
• Detect fraudulent, altered, or suspicious documents.
• Handle payments and refunds.
• Cancel title records and process address changes.
• Process certified records.
• Daily use of the STARS program to complete work assignments.

Skills

Microsoft Word

Excel

Outlook

Customer service

Attention to detail

10-key calculator

Document review

Education

High school diploma or GED

One year administrative experience

Tools

STARS program

10-key calculator

Job description

AgencyDept of TransportationDivisionDivision of Motor VehiclesJob Classification TitleAdministrative Specialist I (S)Position Number60029882GradeNC08About UsIt’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.Description of WorkPlease note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.The Processing Agent I position will ensure title and registration inspections are executed in accordance with NC General Statutes. This position will be responsible, but not limited to the following:• providing exceptional customer service to the general public in all areas of vehicle registration• examining titles and registrations• detecting fraudulent, altered, or suspicious documents• handling of payments and refunds• cancellation of title records• completing address changes• processing certified recordsThe selected candidate will utilize the STARS program on a daily basis to complete work assignments.Knowledge Skills and Abilities/Management PreferencesSalary Grade and Salary Range: NC08 $39,244-68,679Management prefers applicants with the following:Experience using Microsoft Word, Excel, and OutlookExperience in reviewing detailed documents and records for accuracyExperience explaining processes and procedures in accordance with General StatuesExperience in customer service, resolving customers issues, and communicating effectively both in oral and written form.Experience in using a 10-key calculator to compare and balance transactions.Minimum Education and ExperienceSome state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.In accordance with the Governor’s Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.EEO StatementT he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.Recruiter:Tina Louise CorprewEmail:[e-mail]