DMV Online Services Specialist I – Renewals & Records

State-of-West-Virgini; West Virginia; On-site; USD 38,000 - 46,000; Full time

Job summary

West Virginia DMV is seeking a Specialist 1 to support online services and keep essential motor vehicle services moving for West Virginians. The role involves reviewing online renewal applications, researching vehicle records, and assisting customers with plates, while coordinating with NMVTIS and regional offices.

The position emphasizes knowledge of motor vehicle laws, strong communication, and proficient use of DMV systems. Fingerprinting and background checks are required.

Qualifications

• Knowledge of state and federal guidelines, motor vehicle laws, rules and regulations.
• Ability to interpret rules and regulations.
• Excellent communication skills.
• Knowledge of computer skills to navigate DMV systems.
• Ability to apply the application of laws, rules, and regulations.
• Ability to conduct research using multiple databases or applications.

Responsibilities

• Review online registration renewals, approving or rejecting applications so citizens can renew without in-person visits.
• Research vehicle records, process information requests and vehicle history reports; review title documentation.
• Assist customers with special plates; answer mail, email, and phone questions about personalized, special organization, and military plates.
• Coordinate with NMVTIS and DMV regional offices; work with other states on interstate inquiries.

Skills

Guidelines knowledge

Rule interpretation

Communication skills

Computer skills

Regulation application

Research skills

Education

High school diploma or equivalent

Job description

West Virginia DMV is seeking a Specialist 1 to support online services and keep essential motor vehicle services moving for West Virginians. The role involves reviewing online renewal applications, researching vehicle records, and assisting customers with plates, while coordinating with NMVTIS and regional offices.

The position emphasizes knowledge of motor vehicle laws, strong communication, and proficient use of DMV systems. Fingerprinting and background checks are required.