DMV Specialist I: Driver & Vehicle Services

Delaware LLC; Delaware; Sur place; USD 38 000 - 46 000; Plein temps

Résumé du poste

The Division of Motor Vehicles (Delaware) seeks an entry-level Motor Vehicle Associate I to perform a range of driver and vehicle service tasks at a state facility. You will process transactions, verify documents, and help customers with licensing, registration, and related services.

Responsibilities include ensuring compliance with laws and procedures, handling funds and fees, and assisting with examinations or vehicle inspections as needed.

Qualifications

• Six months experience in document processing.
• Six months experience in customer service.
• Six months experience in applying laws, rules, regulations, standards, policies and procedures.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Possession of a valid Driver's License (not suspended, revoked, cancelled, expired, or disqualified from driving).

Responsabilités

• Processes a variety of transactions such as issuing, renewing, suspending, and/or revoking driver, identity, and motor vehicle credentials; accessing driving records; inspecting vehicles; assessing fines and penalties; and reviewing customer history to identify outstanding warrants and/or licenses/IDs issued by other jurisdictions.
• Delivers excellent customer service to internal and external customers by obtaining business, personal, and/or sensitive information in order to assist customers with all transactions necessary to resolve issues.
• Identifies situations outside of standard operating procedures and makes recommendations for exceptions in accordance with laws, rules, regulations, policies, processes, and procedures, while safeguarding customers.
• Accurately computes, handles, and accounts for all DMV monies collected and disbursed for transactions including, but not exclusively, driver license, ID cards, titles, registrations, insurance and driver improvement fees and penalties, Federal Unified Carrier fees, Federal Highway Vehicle Use Tax, International Fuel Tax Agreement (IFTA) and International Registration Plan (IRP).
• Interprets, applies, and explains driver, identity, and motor vehicle federal, state, and division laws, rules, regulations, policies, processes, procedures, programs, and eligibility to the public, attorneys, lien and insurance companies, court and law enforcement personnel, automobile dealers, government agencies, businesses, and other states’ jurisdictions.

Connaissances

Document processing

Customer service

Policy interpretation

Automated information systems

Driver's license

Outils

Automated information systems

Description du poste

The Division of Motor Vehicles (Delaware) seeks an entry-level Motor Vehicle Associate I to perform a range of driver and vehicle service tasks at a state facility. You will process transactions, verify documents, and help customers with licensing, registration, and related services.

Responsibilities include ensuring compliance with laws and procedures, handling funds and fees, and assisting with examinations or vehicle inspections as needed.