Transportation DMV Specialist 1 - Kanawha Co.

State-of-West-Virgini; West Virginia; Sur place; USD 38 000 - 46 000; Plein temps

Résumé du poste

West Virginia DMV is seeking a Specialist 1 to support online services and keep essential motor vehicle services moving for West Virginians. The role involves reviewing online renewal applications, researching vehicle records, and assisting customers with plates, while coordinating with NMVTIS and regional offices.

The position emphasizes knowledge of motor vehicle laws, strong communication, and proficient use of DMV systems. Fingerprinting and background checks are required.

Qualifications

• Knowledge of state and federal guidelines, motor vehicle laws, rules and regulations.
• Ability to interpret rules and regulations.
• Excellent communication skills.
• Knowledge of computer skills to navigate DMV systems.
• Ability to apply the application of laws, rules, and regulations.
• Ability to conduct research using multiple databases or applications.

Responsabilités

• Review online registration renewals, approving or rejecting applications so citizens can renew without in-person visits.
• Research vehicle records, process information requests and vehicle history reports; review title documentation.
• Assist customers with special plates; answer mail, email, and phone questions about personalized, special organization, and military plates.
• Coordinate with NMVTIS and DMV regional offices; work with other states on interstate inquiries.

Connaissances

Guidelines knowledge

Rule interpretation

Communication skills

Computer skills

Regulation application

Research skills

Formation

High school diploma or equivalent

Description du poste

**Disclaimer-this position will be considered classified-exempt and “at will.”

This position will help serve West Virginians and keep essential motor vehicle services moving. The Online Services team in the WV DMV's Vehicle Services Unit handles transactions that drivers, dealers, and other states rely on every day.

As a Specialist 1, your duties will include:

• Review online registration renewals, approving or rejecting applications so citizens can renew without being required to make an in-person visit to the DMV.
• Research vehicle records, processing information requests and vehicle history reports and reviewing historical title documentation.
• Assist customers with special plates, answering mail, email, and phone questions about personalized, special organization, and military plates.
• Work with other states on interstate inquiries through the National Motor Vehicle Title Information System (NMVTIS), and coordinate with DMV regional offices.

We are seeking candidates with the following skills:

• Knowledge of state and federal guidelines, motor vehicle law, rules, and regulations
• Ability to interpret rules and regulations
• Excellent communication skills
• Knowledge of computer skills to navigate the DMV systems.
• Ability to apply the application of laws, rules, and regulations
• Ability to conduct research using multiple database or application resources

**Preference may be given to Candidates with these qualifications**

TRAINING/EDUCATION

• Graduation from standard high school or the equivalent

EXPERIENCE

• One year of full time or equivalent part time paid experience in bookkeeping, sales, cashiering or related public contact work.
• Substitution: College credit from an accredited college or university, business school, or vocational training may be substituted through an established formula for the required experience.

SPECIAL REQUIREMENTS

• All applicants must consent to fingerprinting and a criminal background investigation.

• Candidate Contact Name: Brenda Hill
• Phone Number: 304-352-5944
• Email Address: [e-mail]