DMV Customer Care Specialist I

State of West Virginia; Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Retirement plan

Holiday pay

Paid sick leave

Job summary

The State of West Virginia is seeking a Transportation DMV Specialist to assist customers, answer inquiries, and provide information on DMV services. The role requires basic knowledge of motor vehicle laws and policies and reports to the Call Center Services section.

Under general supervision, this position involves clerical work at the full-performance level and requires a high school diploma with at least one year of relevant experience in public contact work.

Qualifications

• High school diploma or equivalent is required or preferred.
• One year of paid experience in bookkeeping, sales, cashiering or related public contact work.
• College credit substitution possible through an established formula for required experience.

Responsibilities

• Assist customers, answer inquiries and provide information related to WV DMV services.
• Apply knowledge of motor vehicle laws, policies and procedures to help customers.

Skills

Public contact

Bookkeeping

Cashiering

Education

High school diploma or equivalent

Job description

The State of West Virginia is seeking a Transportation DMV Specialist to assist customers, answer inquiries, and provide information on DMV services. The role requires basic knowledge of motor vehicle laws and policies and reports to the Call Center Services section.

Under general supervision, this position involves clerical work at the full-performance level and requires a high school diploma with at least one year of relevant experience in public contact work.