DMV Specialist/Title Clerk

High Octane Harley-Davidson; North Billerica (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee discounts

Paid training

401K with Company match

Medical, Dental, and Vision Insurance

Voluntary Term Life, Short and Long‑()

Disability insurance

Flexible Spending Account access

Legal Shield and Identity Theft Shield

Employee assistance program

Paid vacation time

Job summary

High Octane Harley-Davidson in North Billerica, MA is seeking a DMV Specialist to manage titling for new, used, and wholesale units. You will work under the Controller, ensuring accurate, timely DMV transactions and related paperwork.

The role requires knowledge of DMV laws, strong data-entry skills, and proficiency with Microsoft Office and Google Drive. Excellent customer service, confidentiality, and multitasking in a busy dealership environment are essential.

Qualifications

• Customer service background with phone and computer experience.
• Strong organizational skills and attention to detail.
• Professional demeanor and work ethic.
• High school diploma or equivalent.
• At least one year of DMV experience.
• Proficient with Microsoft Office Suite and general email/internet.
• Experience using Google Drive apps including Google Sheets and Google Docs is a plus.
• Certified or certifiable with CA DMV live scan (if applicable).
• Able to multitask and input data with accuracy in a fast-paced environment.

Responsibilities

• Ensures retail transactions are processed in a timely manner.
• Prepares purchase and trade-in documentation.
• Contacts backs to obtain lien releases.
• Prepares tax and title documents.
• Prepares necessary paperwork for submission to the tag agency.
• Ensures the dealer’s tag and title work meets state requirements.
• Prepare and submit all legal transfer documents to the state department of motor vehicles.
• Answer all customer inquiries in a professional manner.
• Maintains a high level of confidentiality.
• Negotiate through complex issues using DMV resources to achieve a positive customer experience.
• Other duties as assigned.

Skills

Customer service

Phone experience

Computer literacy

Organizational skills

Attention to detail

Professional demeanor

Multitasking

Data entry accuracy

Microsoft Office

Google Sheets

Google Docs

DMV experience

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Title: DMV Specialist

Department: Administration

Supervisor: Controller

Summary Description

This position is responsible for proper titling of new, used, and wholesale units for the dealership. Knowledge of DMV laws along with providing a full range of administrative support is required. Daily work performed under the supervision of the Controller and requires a high degree of accuracy and time management.

Duties& Responsibilities

• Ensures retail transactions are processed in a timely manner.
• Prepares purchase and trade-in documentation.
• Contacts backs to obtain lien releases.
• Prepares tax and title documents.
• Prepares necessary paperwork for submission to the tag agency.
• Ensures the dealer’s tag and title work meets state requirements.
• Prepare and submit all legal transfer documents to the state department of motor vehicles.
• Answer all customer inquiries in a professional manner.
• Maintains a high level of confidentiality.
• Negotiate through complex issues using available resources in the DMV and Dealer Finance Department to achieve a positive customer experience.
• Other duties as assigned.

Benefits:

• Employee Discounts
• Paid Training
• 401K with Company match
• Medical, Dental, and Vision Insurance
• Voluntary Term Life, Short and Long-Term Disability
• Accident, Critical Illness and Cancer Insurance
• Flexible Spending Account access
• Legal Shield and Identity Theft Shield

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• Customer service background with phone and computer experience.
• Strong organizational skills and attention to detail are essential.
• Strong work ethic and willing to give 110% to get the job done correctly.
• Professional demeanor.
• High school diploma or equivalent.
• At least one year of DMV experience required.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Certified or certifiable with CA DMV live scan (if applicable).
• Must be able to multitask and input data with accuracy and efficiency in a high paced environment.

Benefits:

Employee discounts.

Paid training.

401k (subject to completion of the introductory period and other eligibility requirements).

Medical, dental, and vision insurance.

Short- and long-term disability.

Accident, critical illness, and cancer insurance.

Voluntary term life insurance.

Flexible spending account access.

Legal shield and identity theft shield.

Employee assistance program.

Paid vacation time (after the first year of employment, full time employees accrue vacation hours - ranges from 40 hours/year up to 120 hours/year based on years of employment).

Paid sick leave (all employees earn 1 hour of paid sick leave for every 40 hours worked in compliance with the applicable state paid sick leave law).

Paid holidays (based on dealership’s observed holiday policy).

Paid bereavement leave.

Opportunities for advancement.

All subject to eligibility requirements of the applicable benefit plan.

Physical Demands

• Frequently works on a computer in a typical office environment.

Working Conditions

• The noise level in the work environment can be loud at times.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position. Failure to comply will result in immediate discipline at the discretion of dealership management.

I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation.