DMV Help Desk Agent

Adult Correction; North Carolina; On-site; USD 43,000 - 76,000; Full time

Job summary

NC Department of Transportation is seeking a Program Coordinator II (S) in Vehicle Services, within the Field Operations Support Unit. The role focuses on maintaining compliance with statutes and policies, and providing information to resolve title/registration issues.

Strong customer service is essential. Responsibilities include assisting with DMV processes, supporting License Plate Agencies, and addressing system or equipment issues to keep operations running smoothly.

Qualifications

• Bachelor's degree from an accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.
• Experience reviewing detailed documents and records for accuracy.
• Ability to interpret and explain policies, rules, regulations, and procedures.
• Proficiency with Microsoft Office and general office equipment.

Responsibilities

• Provide information to personnel for resolving problems related to title and registration.
• Research vehicle registration, title records, and legal documents for acceptability and accuracy.
• Identify and resolve system, equipment, or maintenance issues to ensure operational status.

Skills

Customer service

Policy interpretation

Problem solving

Education

Bachelor's degree from an accredited institution

Tools

Microsoft Office

Job description

Agency

Dept of Transportation Division Division of Motor Vehicles

Job Information

Job Classification Title: Program Coordinator II (S)

Position Number: 60031328

Grade: NC10

About Us

It's the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

The Program Coordinator II position is located in the Field Operations Support Unit (Help Desk) within Vehicle Services.

The selected candidate will maintain compliance with all NC General Statutes, NCDOT and NCDMV policies, as well as Vehicle Service's policies and procedures. The Program Coordinator position will provide information to personnel for resolving problems, researching vehicle registration, title records, and legal documents for acceptability and accuracy.

To be successful in this position, the candidate will need to have outstanding customer service skills.

The Field Operations Support unit serves to support and maintains the operational status of all License Plate Agencies, Vendors, Contact Centers, and all state-owned offices throughout North Carolina. This unit also identifies and resolves system, equipment, and maintenance issues.

The Field Operations Support unit provides technical support for all users of the following:

• State Titling and Registration System (STARS)
• Liability Insurance Tracking and Enforcement System (LITES)
• International Registration Plan (IRP)
• National Motor Vehicle Information System (NMVTIS)
• Credit Card Support (iNovah)
• Image Retrieval (IWPM)
• Online Services (PayIT)

The related program experience may include one or more of the following: DMV mainframe computer experience, reviewing and researching title, registration and/or legal documents for acceptability, Identifying and resolving fiscal, inventory, computer system, or equipment issues, customer service with DMV diverse clientele.

Management Preferences

• Experience working with a diverse clientele and maintaining effective working relationships.
• Experience interpreting and explaining policies, rules, regulations, and procedures.
• Experience reviewing detailed documents and records for accuracy.
• Experience in identifying problems; resolving issues and making independent decisions.
• Experience in Microsoft Office and general office equipment.

Minimum Education and Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.

In accordance with the Governor's Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Salary

Salary Grade and Salary Range: NC10 $43,267 - $75,718

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.